Job Description

The Control Tower team member will be responsible. The role focuses on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The Control Tower team member will be responsible. The role focuses on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery.

You will be Responsible for

• Providing the right level of visibility to customers and internal/external stakeholders by ensuring effective shipment tracking, proactive delay monitoring, and governance across Maersk service offerings.
• Tracking and tracing shipment milestones throughout the entire shipment lifecycle to ensure timely updates and operational transparency.
• Monitoring shipments proactively and identifying shipments at risk by issuing predictive service alerts to relevant internal stakeholders.
• Preparing customer reports, including Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and other business review reports.
• Preparing invoicing reports in accordance with customer-specific formats and business requirements.
• Maintaining data quality, accuracy, and integrity to support customer reporting, operational governance, and business decision-making.
• Handling customer queries and operational concerns received through dedicated email channels and hotline support, ensuring timely and effective resolution.
• Reviewing end-to-end operational processes to identify shipment delays, collaborating with business teams to implement corrective actions and process improvements.
• Aligning with business teams to conduct Root Cause Analysis (RCA) for recurring service issues and developing action plans to improve operational performance and customer experience.

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Qualifications

• Excellent communication skills.
• Strong stakeholder management skills.
• Min 3-5 years of experience in LCL forwarding business.
• Strong Data analytics skills, experience with coding will be added advantage.
• Excellent communication skills.
• Strong stakeholder management.
• Hands-on Control Tower operational experience.
• Ocean Freight forwarding.
• Data analytics and Power BI proficiency.
• Automation and reporting enhancement experience.
• Adaptability and continuous improvement mindset.
• Result-driven approach.

What We Offer:

• Impact Be part of a team that directly contributes to global accounting.
• Opportunity Unlock professional and personal growth through diverse career pathways.
• Innovation Work with a team that embraces technology and continuous improvement.
• Global Exposure Collaborate across geographies and cultures.
• Work-Life Balance Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com