About Us

DUTIES AND RESPONSIBILITIES

Strategy & Steering:

• Execute a global carrier strategy and incentive program, ensuring alignment and execution across all AF AMCS hubs and gateways in exports and imports

• Directing and controlling local capacity procurement with preferred and non-preferred carriers

• Ensuring overall operational responsibility for all AF AMCS hubs and gateways in exports and imports

• Assuming responsibility for the control and monitoring of airfreight services, performance and costs

• Ensuring overall origin-to-destination service delivery, including correct and cost-efficient ground handling, warehousing and trucking operations

• Safeguard cost optimization for all airline and non-airline suppliers, implementing strategies to reduce costs while maintaining high service quality

• Directing and controlling the implementation of approved operations structures and processes to support and achieve the business objectives

• Drive continuous cost and service improvement efforts with suppliers through KPI-based quality management

• Define and maintain a carrier scorecard, and prepare monthly reporting packages on carrier statistics, space transparency, and quality KPIs

• Conduct regular business reviews (monthly, quarterly, yearly) with core partners to evaluate performance and compliance

• Ensuring supervision and control of operations functions in accordance with standards defined in the companies’ global standard operating procedure and applicable external regulations (e.g. ICAO, TAPA, HSSE etc.)

• Organize and participate in local airline events (e.g., CNS and Air Cargo Americas)

• Be in charge of our CSP (Central Steering Procurement) exercise from a AMCS perspective, representing AMCS in global and regional CSP meetings

Leadership:

• Define succession/replacement, recruiting, and personnel development needs for direct reports and coordinate with HR

Product Development & Pricing:

• Establish and nurture strong relations with airlines at the regional level to ensure we maintain the best market conditions that support client and trade development targets

• Negotiate and manage local agreements in line with global policies and regional guidance

• Drive continuous cost and service improvement efforts with carriers (airlines and trucking providers), based on KPI management

Operations:

• Act as the regional escalation point of contact for procurement issues with carriers

• Issuing operational and procurement directives to all AF units on a regional level

• Operational process engineering and adjustments

• Developing and maintaining initial and recurrent operational training program

• Developing standard operating procedures

• Tariff development

• Developing customer-facing operations strategies in alignment with local sales

• System Enhancement and Digital Solutions:

• Identify and implement IT improvements and digital solutions for product-related technologies and systems

• Other:

• Promote a culture of high performance to ensure that employees work well together and are fully engaged

• Ensure effective cross functional relationships with executive leadership team colleagues to promote an engaged and streamlined approach to leading the business

• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members (of AF AMCS hubs and gateways in export and import) can thrive and that organizational goals are met

SUPERVISORY RESPONSIBILITIES

• Operations and Procurement supervisors of US hubs and gateways in exports and imports will have a solid line report to this role

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree (Business, Logistics and Supply Chain, Transportation, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement.

• +10 years airfreight experience with +5 years in airfreight procurement

• +5 years supervisory experience

KNOWLEDGE, SKILLS AND ATTRIBUTES

• Growth mindset

• Excellent interpersonal and communication skills

• Proven track record of international leadership in cross functional/regional positions (international experience advantageous, but not essential)

• Project management expertise, with proven track record of timely delivery

• Highly developed problem identification and solving skills to ensure the optimal solution is reached

• Decision making/good and proven negotiation skills, with the ability to influence key stakeholders

• Demonstrable leadership and management experience, with proven ability to instill a culture of high performance within teams

• Financial acumen – understands business drivers and how to calculate it

• Strong written and verbal skills communication skills

• Adaptable / flexible to high-pressure environment

PHYSICAL DEMANDS

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

WORK ENVIRONMENT

• The work environment characteristics are similar of those of an office setting with various office equipment

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.