Job Description
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com
We are seeking an experienced Aircraft Maintenance Analyst (AMA) who is passionate about customer support and has a strong background in real-world aircraft maintenance. In this role, the AMA will provide specialized support to subscribers of our Traxxall product, ensuring they derive maximum value and achieve their operational goals.
Your expertise will be pivotal in driving customer satisfaction, fostering long-term relationships, and ensuring the safety, reliability, and efficiency of aircraft operations.
This position focuses on providing exceptional customer support through proactive maintenance analysis and communication. The ideal candidate will be detail-oriented, possess strong analytical skills, and have a proven ability to work with web-based applications such as Traxxall. This role requires a high level of technical expertise, strong communication skills, and a commitment to ensuring the integrity of our customers' maintenance programs.
Duties and Responsibilities:
- Customer Support Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
- Product Expertise Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
- Customer Success Management Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
- Data Analysis Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
- Collaboration with Teams Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
- Feedback & Continuous Improvement Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.
Desired Credentials:
- 5+ years of experience in aircraft maintenance or a related role.
- Proficiency in maintenance management software and tools.
- Ability to troubleshoot and resolve database-related issues.
- Strong analytical skills with the ability to interpret complex data.
- Experience with Salesforce ( preferred but not required)
- Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
- FAA Airframe and Powerplant Certification ( preferred but not required)
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $65,000to $85,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
