Job Description

About the Opportunity

Join our Flight Centre team of Air Specialists and help customers plan exceptional travel experiences while delivering expert airfare solutions. This is an exciting opportunity for a sales-driven travel professional who thrives on building relationships, converting enquiries into bookings, and providing outstanding customer service. You'll work with a supportive team, utilise preferred suppliers, and develop expertise across complex airfares, premium cabins, group travel, and destination knowledge. If you're passionate about travel, customer experience, and achieving results, we'd love to hear from you.

What you'll do

• Deliver outstanding customer service while managing customer travel requirements from enquiry through to booking.
• Maximise quote-to-booking conversion rates through proactive sales and customer engagement.
• Build and maintain a loyal portfolio of repeat customers through exceptional service and follow-up.
• Utilise preferred products and suppliers to create tailored travel solutions.
• Develop expertise in airfares, complex air bookings, premium cabin travel, group travel, and destination knowledge.
• Identify opportunities to increase sales and customer value.
• Maintain accurate records and ensure invoicing and booking documentation are completed correctly.
• Collaborate effectively with team members to achieve individual and team objectives.
• Consistently work towards KPI targets and sales goals.
• Adapt to changing business needs and embrace new processes and ways of working.
• Build strong professional relationships with customers, colleagues, and suppliers.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

What We're Looking For

• Minimum 2 years' experience in a sales-focused role.
• Proven track record of achieving individual sales results.
• Experience delivering exceptional customer service.
• Ability to manage multiple priorities and responsibilities simultaneously.
• Strong relationship-building and communication skills.
• High attention to detail with the ability to accurately process complex information.
• Self-motivated with the ability to work towards and exceed targets.
• Ability to think laterally and remain calm under pressure.
• Flexible approach with a positive attitude towards change.
• Passion for travel, customer experience, and continuous learning.
• Degree-level qualification or equivalent preferred.

What You Will Enjoy

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.

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