Job Description

Minimum requirements:

• Grade 12
• Minimum 5 years relevant experience
• Computer literacy (Advanced MS Word, PowerPoint and Excel, email access required)
• Valid driving licence
• Able to develop new administrative systems for own department/division
• Able to manage and control administrative system in own department/division
• Can compile customer profiles and interpret usage patterns to determine needs
• Can make recommendations on tariffs design, service changes, product development or infrastructure changes based on consumer trends and customer
• Able to execute specific tasks related to customs clearance under direct supervision
• Understand the interaction of different administrative procedures between departments in the organisation
• Knows how to develop streamline administrative systems for own department/division
• Has sound knowledge of market research and marketing principles
• Has sound knowledge of existing services offered to which targeted customers and stays informed on developments in a changing environment
• Understands the importance of effective packaging and warehousing methods and applications
• Handles hazardous cargo 

Responsibilities:

• Obtain all documentation from either the customer directly or from the Forwarding department
• Contact the airlines/shipping line to confirm correct flight details before registering the file
• Ensure all the documents are accurately addressed and in the correct name of the shipment
• Ensure all details are accurate before submitting to SARS and are within the SARS regulations
• Register the shipment correctly before sending the file through to the entry department
• Request all invoices from the various Air lines, shipping lines and agents
• Check cargo if hazardous and inform the drivers
• All 3M shipments are also to be registered to the CARS system (3M system)
• The file will then be taken to entries where the shipment will be cleared through customs
• If the shipment is detained by port health or stopped by customs, ensure all the necessary documentation is sent to the customs official.
• Follow up and make sure release is obtained timeously
• Once the shipment is released, arrange all transport to the various customers
• Arrange for the delivery of shipments
• Ensure the PODs received are placed in the files
• Manage the vehicles from Truck Rental and also the transporter from the ports
• Report any incidents to Truck Rental management should anything arise
• Keep all contracts for delivery daily and file away
• Ensure the vehicle is fully utilized before hiring other vehicles
• Manage the drivers on a daily basis
• Update customers status reports
• Keep the customer informed at all times of the process of the shipments
• All shipment files must be billed immediately before delivery
• All COD customer accounts must be paid up to date before delivery
• Ensure that all the customers receive their invoices and a full set of documents before the shipment is delivered
• Ensure that all empty containers have been turned into the correct empty depot
• Keep the bond report continuously updated
• Arrange XDPs from the bond store and ensure the bond store receives all relevant documentation
• Ensure XDPs are billed within 3 days of bill of entry date
• Bill the cartage of the local deliveries from the bond store
• Ensue all PODs are received for local deliveries from the bond store to customers
• Send PODs on a monthly basis to customers
• Maintain professional conduct
• Handle all the filling of shipment files