Job Description

Main Responsibilities:

Air Freight Shipment Handling:

• Coordinate air import/export shipments with customers, airlines, agents, and trucking companies.
• Manage booking with airlines and ensure space confirmation.
• Prepare and check all related shipping documents (MAWB, HAWB, invoice, packing list, manifest, etc.).
• Follow up on cargo status and ensure timely delivery to destination.
• Monitor and report any shipment delays or irregularities.

Documentation & System Updates:

• Input and update shipment details accurately in the companys operation system. Prepare billing, costing, and invoices for customers and agents.
• Ensure all documentation complies with customs and airline requirements. Communication & Coordination:
• Communicate effectively with customers, sales teams, and overseas partners. Coordinate with customs brokers, warehouse staff, and airlines to ensure smooth cargo flow.
• Provide shipment updates to customers in a timely and professional manner.

Customer Service & Problem Solving:

• Handle customer inquiries and resolve shipment-related issues efficiently.
• Maintain positive relationships with clients and service providers.
• Support sales and customer service teams with shipment information when required.

Compliance & Reporting:

• Ensure all activities comply with company policies, IATA, and local customs regulations.
• Prepare operation reports and performance summaries as required by management.

Qualifications:

• Bachelors degree or related field of Logistics, Business.
• 12 years of experience in ocean freight operations (import/export).
• Knowledge of air cargo handling and customs clearance process.
• Good communication and coordination skills.
• Good in Microsoft Office and operational systems.
• Proficiency in Microsoft Office and export management software.
• English language (spoken and written) and Chinese as a plus.