Kuehne+Nagel

Air Logistics Customer Care Specialist

Kuehne+Nagel  •  Colombia, CO / Bogotá, CO (Onsite)  •  3 hours ago
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Job Description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

¿Te apasiona construir relaciones con clientes y brindar un servicio excepcional en logística internacional? En Kuehne+Nagel buscamos un Air Logistics Customer Care Specialist que actúe como el principal punto de contacto para nuestros clientes, garantizando una experiencia de servicio ágil, proactiva y de alta calidad durante todo el proceso de transporte aéreo. Serás responsable de dar seguimiento a los embarques, gestionar consultas y requerimientos, coordinar con equipos operativos y proveedores, y anticiparte a las necesidades del cliente para ofrecer soluciones oportunas. Además, contribuirás a la mejora continua de los procesos y al cumplimiento de los estándares de servicio que nos distinguen como líderes en logística a nivel mundial.

How you create impact

  • Actuar como el principal punto de contacto para los clientes, brindando una atención proactiva y asegurando una experiencia de servicio excepcional durante todo el ciclo de vida de los embarques aéreos.
  • Mantener una comunicación constante con clientes, equipos operativos, aerolíneas y proveedores para proporcionar actualizaciones oportunas, gestionar expectativas y garantizar visibilidad de las operaciones.
  • Monitorear el estado de los embarques (tracking), identificar posibles desviaciones y coordinar soluciones junto con los equipos internos para minimizar impactos y cumplir con los compromisos de servicio.
  • Gestionar consultas, requerimientos y escalaciones de clientes, asegurando respuestas ágiles, precisas y orientadas a fortalecer relaciones de largo plazo.
  • Analizar indicadores de servicio e identificar oportunidades de mejora continua que contribuyan a incrementar la satisfacción del cliente, la eficiencia operativa y el cumplimiento de los KPIs del área.

What we would like you to bring

  • Profesional en Comercio Internacional, Negocios Internacionales, Logística, Administración o carreras afines.
  • Mínimo 2 años de experiencia en Customer Care o atención al cliente dentro de operaciones de logística aérea en empresas de Freight Forwarding.
  • Experiencia realizando seguimiento a embarques internacionales, gestión de clientes, coordinación con equipos operativos y conocimiento de Incoterms.
  • Experiencia atendiendo clientes de industrias especializadas como Healthcare, Aerospace o carga con requerimientos específicos será un valor agregado.
  • Inglés avanzado (B2+), con capacidad para comunicarse de manera efectiva con clientes, proveedores y equipos internacionales.

What's in it for you

  • Take your career to the next level by joining one of the world's leading logistics companies! At Kuehne+Nagel, you'll have the opportunity to build strong relationships with global customers, deliver exceptional service, and grow your career in a dynamic and collaborative international environment.

    • Develop your career with a global logistics leader offering continuous learning, internal mobility, and growth opportunities.
    • Become a trusted advisor for global customers, ensuring an outstanding customer experience across international air freight operations.
    • Work in a collaborative, multicultural environment while partnering with customers, operational teams, and stakeholders around the world.
    • Strengthen your expertise in customer relationship management, supply chain visibility, problem-solving, and continuous improvement.
    • Be part of an innovative organization that values customer centricity, operational excellence, and professional development.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel

About Kuehne+Nagel

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Headquartered in Switzerland, Kuehne+Nagel is listed in the Swiss blue-chip stock market index, the SMI. The Group is the global number one in air and sea logistics and has strong market positions in road and contract logistics.

Kuehne+Nagel is the logistics partner of choice for 400,000 customers worldwide. Using its global network, logistics expertise and data-based insights, the Group provides end-to-end supply chain solutions for global companies and industries.

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Schindellegi, CH
Year Founded
1890
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