Job Description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Aerospace Customer Care Specialist, you will manage shipments through the full operational lifecycle while supporting customers with accurate, timely information. This role has an expanded end-to-end operational focus, meaning you will be involved throughout the movement of air freight from shipment setup and execution through monitoring, exception management, and final delivery.

You will work closely with customers, carriers, gateways, operations teams, pricing, and other internal partners to ensure shipments move efficiently and issues are resolved quickly. Aerospace experience is strongly preferred, but candidates with strong Air Freight Operations experience in another industry vertical are also encouraged to apply.

How you create impact

You will take ownership of air freight shipments from beginning to end while helping ensure customers receive consistent, reliable operational support.

• Manage air import and export shipments through the full operational lifecycle
• Create and maintain shipment files and ensure required information and documentation are complete and accurate
• Coordinate bookings, routing, shipment execution, and final delivery
• Monitor shipment milestones, transit times, and customer commitments
• Provide proactive shipment updates and communicate delays, deviations, or other operational issues
• Investigate shipment disruptions and coordinate with internal teams, carriers, gateways, and other partners to drive resolution
• Support customers with operational questions related to shipments, documentation, airway bills, compliance, and transportation requirements
• Coordinate with Operational Care, Revenue Care, Procurement, Gateways, Pricing, and other internal teams
• Ensure shipments meet applicable freight forwarding, regulatory, and compliance requirements
• Maintain accurate shipment and customer information within internal systems
• Escalate time-sensitive or high-impact issues appropriately and follow them through resolution
• Support a high-touch aerospace customer environment where accuracy, urgency, and communication are critical

What we would like you to bring

You bring strong Air Logistics or freight forwarding experience and understand how to manage shipments through the operational process. You are comfortable working in a fast-paced environment where priorities can change quickly and where customers rely on you for clear, accurate information.

• Experience in air freight, freight forwarding, airline cargo, or a closely related logistics environment
• Experience managing or supporting air import and/or export shipments
• Understanding of shipment execution, tracking, documentation, and exception management
• Strong customer communication skills with the ability to explain operational issues clearly
• Ability to coordinate across multiple internal and external teams to resolve shipment issues
• Strong organization and attention to detail
• Ability to prioritize urgent or time-sensitive shipments
• Knowledge of freight forwarding regulations and compliance requirements
• Strong problem-solving skills and the ability to take ownership of issues through resolution
• Experience using Microsoft Office and logistics or shipment management systems
• Ability to work effectively both independently and as part of a cross-functional team

Previous aerospace logistics experience is strongly preferred. Candidates with strong Air Freight Operations experience from another industry vertical will also be considered.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

The hourly pay range for this position is $32.70 to $36.00 per hour and is eligible for overtime based on business needs. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary within the range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.