Job Description

Company
Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers break away from yesterday's business model to succeed in today's world.

This role is responsible for managing all aspects of the import process for specific accounts. Key responsibilities include organizing and tracking shipments, overseeing costs and transport arrangements, and ensuring all documentation is processed for prompt customs clearance and on-time delivery. The position also requires ongoing communication with overseas agents, and partners, as well as contributing to the efficient operation of the department. This role requires a strong focus on delivering impeccable customer care, ensuring every client receives prompt, professional, and proactive support.

Operational Responsibilities

• Act as a primary point of contact for clients, providing timely, professional, and solutions-focused support.
• Maintain a customer-first mindset, going above and beyond to exceed expectations.
• Foster and sustain positive relationships with customers by engaging in clear, respectful, and proactive communication.
• Responsible for coordinating all aspects of air import shipment.
• Receive and update shipment statuses in a timely manner; issue shipment alerts.
• Track and Trace air import shipments.
• Prepare A/N’s, deliver orders, and other import related documentation.
• Effective communication with internal/external customs brokers.
• Review commercial documents.
• Provide pricing and routing guidance to clients, agents, salespeople as necessary.
• Ensure operational file accounting accuracy and maximum profitability for the organization.
• Coordinate with our contracted vendors in procuring space and services.
• Resolve issues quickly and effectively with internal and external partners.
• Document client feedback, complaints, and suggestions to support continuous improvement.

Key Skills and Qualifications

• 3-5 years minimum prior air import experience preferred.
• Preferred knowledge or experience includes air and road freight operations, aviation security or related training, such as aviation security, customs procedures and documentation, flight scheduling, freight tariffs and pricing, as well as the ability to prepare and finalize documentation.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely.
• Pro-active, persistent and goal-driven, highly organized, personable and approachable, attentive to detail, reliable in seeing tasks through to completion, confident and engaging with commercial awareness.
• Proven analytical skills.
• Good computer skills (Excel, Word).
• Willingness to undertake any other duty deemed reasonable by your manager.
• IATA dangerous goods certification a plus but not required.

Benefits:

• Medical, Dental, and Vision Benefits with company cost-sharing
• Health Savings Account medical benefit option with a company contribution to the health savings account
• No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
• Medical and Dependent Care Flexible Spending Accounts
• No cost Short-term disability, Long-term disability, Life, and AD&D insurance
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
• No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
• Employee Recognition Program
• Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
• Commuter Benefits for employees traveling to and from the NY office.

Salary Range: $55,000 - $65,000 (Depending on experience)

INDLP

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