Job Description

Job Title: Air Freight Supervisor

Job Location: San Diego, California

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an AIR FREIGHT SUPERVISOR to manage and drive the performance of a team of Import and Export Specialists (agents), ensuring customer and operational requirements are met or exceeded. This position will be based at our San Diego, CA facility.

Key Responsibilities:

• Organizes, assigns, and plans the day-to-day work of Import and Export Specialists
• Supervises transactional import and export operations, including shipment planning, documentation, delivery arrangements, and follow-up
• Ensures required import and export documentation is handled according to regulations and internal procedures
• Follows up on import and export shipment status throughout transportation; identifies incidents and ensures timely resolution
• Supports Operations and Customer Service in the incident and exception management resolution
• Creates, builds and maintains excellent relationships with key suppliers, internal and external
• Continuously monitors supplier (internal and external) performance and develops improvement plan when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Creates, builds and maintains relationships with other internal functions (e.g. OCC, Sales, OPS) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
• Ensures that proper implementation of customer has been conducted and collaborates with all Products to ensure successful customer launch
• Interacts with Warehouse, Product, airlines, ground handling agents, customs brokers, and Global Service Centers, as required

Skills / Requirements:

• Extensive knowledge of AFR Import and Export Customer Service and Operations
• Exceptional leadership, communication, and presentation skills
• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Very strong analytical and decision making skills
• Cargo Wise systems knowledge is a plus
• BA/BS preferred

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.