Job Description

Air Export Operations Manager

Location: Chicago

Department: Air Export Operations
Employment Type: Full-Time

We are seeking an experienced Air Export Operations Manager to lead, develop, and oversee all air export activities. This role requires strong leadership, operational expertise, and a deep understanding of global air freight processes. The manager will ensure that shipments are handled efficiently, compliantly, and in alignment with the company’s high standards of quality and service.

Qualifications

• 7+ years of progressive experience in air export freight forwarding, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of air freight regulations, documentation, and export compliance (TSA, IATA, EAR, etc.).
• Experience with CargoWise or similar freight forwarding software preferred.
• Excellent leadership, coaching, and team-building skills.
• Strong problem-solving and decision-making ability in a fast-paced environment.
• Exceptional communication and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines under pressure.

Why Join

• Opportunity to lead a high-performing team in a global logistics leader.
• Career growth potential in an expanding international organization.
• Competitive compensation and benefits package.

Requirements

• Manage day-to-day operations of the Air Export department, including scheduling, documentation, and compliance.
• Supervise and mentor a team of coordinators, ensuring proper training and professional development.
• Oversee preparation and verification of export documentation in accordance with international trade regulations and company policies.
• Ensure compliance with U.S. Customs, TSA, IATA, and other regulatory requirements.
• Monitor KPIs, department performance, and cost controls to achieve operational efficiency.
• Collaborate with internal departments to streamline workflow and maximize efficiency.
• Troubleshoot and resolve operational challenges while maintaining service excellence.
• Implement process improvements and digital solutions to enhance productivity.
• Build and maintain strong relationships with carriers, agents, and other business partners.
• Stay up to date on industry regulations, export compliance standards, and global market changes.

Benefits

Excellent Company benefits. 401k, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance, car allowance, commission