Job Description

What You Can Expect:

• Coordinate air export shipments from booking through departure, ensuring accurate and timely execution.
• Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors.
• Prepare and transmit pre-alerts, shipping documentation, and shipment status updates.
• Issue and review air waybills, export documentation, and billing documents with accuracy.
• Monitor shipment progress and provide real-time updates to stakeholders.
• Arrange cargo pickups and coordinate with trucking partners to meet departure schedules.
• Negotiate competitive air freight rates with carriers while maintaining service standards.
• Prepare and send client reports, maintaining accurate shipment records and status tracking.
• Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures.
• Handle claims and exceptions in line with company policies and customer expectations.
• Dispatch and follow up on Proof of Delivery (POD) documentation.
• Close files promptly and ensure all operational and financial documentation is complete.
• Resolve operational challenges efficiently and escalate when necessary.
• Support additional operational tasks and special assignments as required.

What You Bring:

• Degree in Supply Chain Management, Logistics, Business, or equivalent industry experience.
• Minimum 3 years of hands-on experience in air export freight forwarding.
• Working knowledge of Dangerous Goods (DG) regulations and applicable air freight compliance requirements.
• Strong understanding of export documentation, carrier procedures, and international shipping regulations.
• Experience coordinating with airlines, overseas agents, and third-party service providers.
• High attention to detail with strong analytical and problem-solving capabilities.
• Ability to interpret and execute complex shipping instructions accurately.
• Customer-focused with clear, professional communication skills.
• Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
• Financial awareness, including basic cost control, billing accuracy, and margin considerations.
• Professional integrity, reliability, and the ability to perform effectively in a fast-paced environment.