Job Description

Join a team shaping the firm’s data and analytics future by turning strategy into measurable outcomes. You’ll lead high‑impact programs, strengthen data and artificial intelligence risk and controls, and enable better decisions for our clients and markets. Grow your influence as a strategic leader, partnering across functions to drive change at scale. Bring your program leadership, problem‑solving skills, and passion for transformation to an organization where your work creates firmwide impact.

As a Program Management Director in AIML Solutions, you lead a portfolio of strategic initiatives that align team priorities with lines of business goals and global objectives. You oversee complex program delivery, governance, and change management to drive consistent, measurable outcomes. You foster a collaborative, high‑performance culture, build strong stakeholder relationships, and serve as a trusted advisor to senior leaders. You champion effective resource strategies, operational improvements, and clear decision‑making to accelerate execution and results.
We advance the firm’s data and analytics capabilities while upholding strong data and artificial intelligence risk and control standards. Together, we design operating models, measure portfolio performance, and codify repeatable practices that scale across the organization. You will work across lines of business and corporate functions to align priorities, report progress, and ensure programs deliver on their objectives.

Job responsibilities

• Develop and execute strategic program plans that align team initiatives with lines of business goals and global priorities.
• Oversee complex program and project delivery, managing timelines, resources, dependencies, and risk mitigation to achieve successful outcomes.
• Provide regular portfolio updates, insights, and recommendations to senior leadership to focus execution and drive accountability.
• Manage the change portfolio, including investment planning, budgeting, reporting, and control frameworks.
• Design and implement resource strategies that address skills, roles, location mix, and variable resourcing needs.
• Drive operational improvements and innovative operating models to enhance data management efficiency and effectiveness.
• Define and track portfolio metrics and performance, ensuring alignment with organizational objectives and benefits realization.
• Serve as a trusted advisor to senior leaders across lines of business and corporate functions.
• Build strong stakeholder relationships, establish decision‑making procedures, and create consensus in a collaborative, matrixed environment.
• Promote a high‑performance, inclusive culture within project and program teams.
• Codify repeatable processes and deliver program playbooks; coordinate across teams to gather status updates and align on deliverables and objectiv

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 10 or more years of experience in transformation, program management, strategy, or leading complex programs in large organizations.
• Proven success managing large‑scale, complex programs and projects with a strong understanding of methodologies such as Agile.
• Advanced analytical and problem‑solving skills to translate complex business needs into actionable, data‑driven initiatives.
• Strong stakeholder management skills, with the ability to build productive relationships and drive outcomes aligned to firm objectives.
• Demonstrated ability to deliver reporting and execute projects both independently and in partnership with cross‑functional teams.
• Ability to manage multiple priorities in a fast‑paced environment and to operate effectively with limited direction.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience in the Financial Services industry
• Experience with cross-functional collaboration, including influencing stakeholders and working with diverse teams.
• Strong data, analytics, or product background.
• Familiarity with AI/ML, data management principles, and data & AI technologies and ecosystem.
• Prior experience managing teams in a global or regional context.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans