ABOUT QUANTUMLOOPAI
QuantumLoopAI is transforming how patients access healthcare. Our AI-powered reception system, EMMA, serves millions of patients, helping GP surgeries manage demand, reduce phone queues, and ensure patients get the right care at the right time. Backed by leading healthcare investors and working with stakeholders across England, we are building the future of primary care access. As we prepare for our Series A and expand our team, we are looking for exceptional people who want to make a genuine difference to healthcare.
As our AI/ML & Prompt Engineer, you will own the intelligence behind EMMA — the LLM and RAG systems that power our chatbot, voice agent and telephony services. You will design, build and optimise the AI models and prompt architectures that allow EMMA to understand patient needs, retrieve accurate clinical information, and respond naturally across text and voice channels. This is a hands-on, high-impact role where your work will directly shape patient outcomes across hundreds of GP surgeries.
ESSENTIAL
DESIRABLE
LOGISTICS
HOW WE ARE DIFFERENT
At QuantumLoopAI, you will join a team that is genuinely improving primary care. We move fast, take ownership, and celebrate wins together. Our culture values:
DIVERSITY AND INCLUSION
We believe diverse teams build better products. We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.
RECRUITMENT SAFETY NOTICE
QuantumLoopAI will never ask candidates for payment or sensitive financial information during the recruitment process. All official communications come from @quantumloopai.com email addresses.
COME WORK WITH US
We would love to hear from you. Questions about this role? Contact careers@quantumloopai.com
QuantumLoopAI is the UK's leading AI receptionist for NHS primary care.
Every morning, millions of patients compete for GP phone lines that were never designed to handle modern demand. The result: jammed switchboards, frustrated patients, and reception teams ground down by relentless call volumes and, too often, abusive interactions.
EMMA, our AI receptionist, eliminates this entirely. Built specifically for general practice, EMMA answers every patient call instantly during surgery hours with no queue, no hold music, and no missed calls. She handles both clinical and administrative enquiries, safely triaging patients to the right outcome and integrating directly with NHS tools including Accurx.
EMMA now serves over 2 million NHS patients across hundreds of GP surgeries and PCNs, making QuantumLoopAI the most widely adopted AI receptionist in UK primary care. Practices using EMMA typically see call-handling costs reduce by up to 80%, while patient access and satisfaction improve dramatically.
For reception teams, the impact is transformative. Staff describe EMMA as their favourite colleague. freed from constant phone pressure, they can focus on the in-person, patient-facing work that drew them to the role.
QuantumLoopAI is DTAC certified and built to meet NHS clinical safety standards. We work with GP surgeries, PCNs, and ICBs committed to making primary care more accessible, efficient, and sustainable.
Get in touch to see EMMA in action.
#NHS #PrimaryCare #HealthTech #AI #DigitalTransformation #GPSurgery
