Job Description

Aim Buyside Client Support Specialist, Enterprise Services - Financial Solutions

Location

London

Business Area

Sales and Client Service

Ref #

10054934

Description & Requirements

The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team

Fund managers, compliance officers and middle office managers face the challenge of doing their job in the most efficient way possible. They need solutions that help them trade securities, attain best execution, and manage their risk, compliance, and straight-through processing. Bloomberg’s Buy-side order, execution and position management system is designed to meet and exceed these needs.

What’s the role?

Client Support Specialists are the domain and subject matter experts. We deliver a knowledgeable and proactive service to Bloomberg clients and provide valuable insights that drive the business forward. We’re aligned to our industry leading Buy-Side order management solution (AIM) that delivers global order, execution, and position management tools for front-office professionals as well as middle and back-office operations. Bloomberg clients rely on the service and domain expertise our Client Support Specialists provide to operate effectively and use the power of our Order Management System to make better business decisions. You’re a curious and inquisitive troubleshooter that is eager to share tips and insights about business-critical features and exciting new functionality. Whether you’re on a chat, getting on a call or on-site with your client, you can quickly size up a situation and provide a solution.

We’ll trust you to provide expertise in the 3 core areas below:

Client Service – At Bloomberg we pride ourselves on focusing on the client experience, providing them with the fastest and reliable solutions:

• You’ll use your product knowledge and acquired client intel to build and maintain credible relationships with your client.
• You’ll exceed client expectations by taking ownership and driving resolution
• You’ll create clear and up-to-date documentation of client needs

Product and Domain Expertise - You’ll know our customers’ business, our competitors, and Bloomberg’s product offerings:

• You’ll proactively develop your knowledge of our products and our customers’ workflows
• You’ll share and build knowledge across the business
• You’ll apply product knowledge to enhance the customer experience
• You’ll stay ahead of what’s happening in the financial markets and understand the impact on our clients

Business Impact - the value-add brought to internal stakeholders, including Product, Sales, Implementation and Engineering:

• You’ll generate leads and contribute to Sales & Product campaigns
• You’ll validate, analyze, and prioritize client workflow requirements and bug fixes for Product and Engineering
• You’ll provide valuable customer intelligence that drives product improvements and sales performance

You'll need to have:

• At least 3 years experience in Financial Services and/or a Financial Technology company
• Experience in Sell-Side or Buy-Side markets and an understanding of the trade life cycle
• Previous knowledge of an Order Management System or other electronic trading or portfolio management systems
• Strong multi-tasking and analytical skills, with good attention to detail
• Strong communication skills in English and fluent in either Spanish, French or Italian
• The inclination and aptitude to pick up new technologies and procedures.

We’d love to see:

Knowledge of connectivity protocols such as FIX, TNP, XML

Relationship management experience.

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

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