Job Description

BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

AIA Vitality is a personalised, science-backed health and wellbeing program that supports you every day to make healthier lifestyle choices. The program incentivises you to move more, eat well and complete regular health checks.

We now have an exciting opportunity to join our AIA Vitality team as an AIA Vitality & Wellbeing Administrator based in Melbourne.

As the AIA Vitality & Wellbeing Administrator, you will deliver high-quality service and administrative support across AIA’s Vitality and Wellbeing programs in Australia.

This pivotal role combines service excellence, data-driven insights, and shared value delivery to support Embrace partners, members, and broader business. Through the delivery of quality and timely administration assistance, data and service, ultimately assisting the business to Make a Difference in the lives of our customers.

To do this successfully you will:

• Manage the inboxes for Vitality corporates, Wellbeing and Rehab programs.

• Manage any payments/receivables invoicing for Vitality corporates, Wellbeing and Rehab programs.

• Support Provider Services Management including the onboarding and maintenance of TPM requirements in collaboration with Vitality and Wellbeing Partnership Managers

• Support Partnership Managers conduct Risk in Change assessment for all new service providers or partners.

• Collating and distributing Vitality distribution partner and Wellbeing reports to relevant internal and external stakeholders.

• Support the collation and analysis of data to provide valuable insights to Vitality, Wellbeing, Marketing and Insurance lines of business

• Create and update SOP and training documentation in line with governance standards.

• Identify service improvement opportunities and actionable solutions.

Successful applications will demonstrate:

• Administration experience ideally within Insurance and/or a discipline such as Health, Science, or Corporate Wellness

• Strong customer service and communication skills, both written and verbal

• Strong data analysis skills

• Able to prioritize work, meet deadlines, manage multiple requests with attention to detail and data integrity

• Clinical acumen, an understanding of basic health biometrics

• Understanding of injury, illness, medical terminology, insurance and rehabilitation providers

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australians and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.