You’re only human.
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
We are moving beyond experimentation into embedding AI in the workflows that matter most - changing how work gets done in meaningful and lasting ways. At the centre of this is our Enterprise AI Hub: a diverse group of builders across strategy, delivery, product, data and technology, working together to design and deliver practical AI solutions that scale.
As we transform how work is done, we are committed to doing so with a strong human-centred lens - ensuring AI improves outcomes for customers, employees and the business while maintaining trust, safety and quality.
We're looking for an AI Workflow Transformation Lead to help reimagine and redesign the workflows that matter most across our business. This isn't traditional process improvement. It's an opportunity to rethink how work happens by combining human expertise, AI capabilities and innovative ways of working.
You'll play a key role in identifying high-value opportunities, designing future-state workflows and helping teams confidently adopt AI-enabled ways of working.
You'll partner with business leaders, subject matter experts and technical teams to:
You're a transformation professional who can combine strategic thinking with hands-on delivery. You'll be comfortable working in ambiguity, challenging established ways of working and bringing people on the journey.
AI is becoming part of how work gets done across Medibank. Joining the AI Hub means working at the intersection of strategy, technology and delivery to redesign workflows, embed AI into everyday work, and help shape the future operating model of the organisation. You'll work alongside a diverse group of builders, learning fast, experimenting responsibly and delivering outcomes that matter.
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.
Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
At Medibank we are motivated by improving the health of all Australians and the health of our members. We are passionate about building a better health system that is centred on people, and sustainable in the long term.
Medibank’s core business is the underwriting and distribution of private health insurance policies through our two brands, Medibank and ahm.
We also provide a range of integrated healthcare services to our private health insurance policyholders, government, corporate and other retail customers.
Medibank’s headquarters are in Melbourne, Victoria, with operations throughout Australia.
