Job Description

Position Snapshot
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.

Full-time, Hybrid

The Translation Specialist managing day-to-day operations enabling reliable, scalable, and brand-safe delivery for the NBS AI Translation Solution Line. He/she works in close collaboration with cross-functional stakeholders including IMS Global team, IT MSE & NBS, Brand Teams, and Ops teams.

A day in the life of...

• Maintaining and operationalizing brand/legal/regulatory translation guidelines plus any other relevant material that impacts the translation outputs including but not limited to glossaries, SEO and eRetail guidelines, translation memories at global and local/ regional level.
• Creating and maintaining rapport with stakeholders and partners including external vendors, Content Solutions colleagues, cross-functional teams, and brand stakeholders.
• Ensuring documentation integrity and usability by following and enforcing clear tracking, versioning, improvement, and governance. This includes keeping records of prompts updates and testing.
• Coordinating Language Quality Assurance (LQA) activities including planning, execution coordination, and consolidation of outputs.
• Facilitating the onboarding activities of new brands and markets, namely: conducting kick-off meeting, ensuring brands provide the necessary documentation, processing the documentation for AI translation, ensuring brand validation, and working with technical teams for prompt implementation.
• 
  Addressing ad hoc translation support requests from brands and markets users, for example: service line information, tool usage, specific translation processes.
  Serving as Level 2 escalation point (mid-complexity) for repeated service line minor issues.
• Serving as Level 2 escalation point (mid-complexity) for repeated service line minor issues.

He/she supports the success of the IMS AI Translation Service Line and team by:

• Participating in the discovery and testing of new technology use cases.
• Supporting the end users feedback loop to ensure excellent user experience and feedback usability.
• Participating in discovery discussions to gather requirements for service improvements and new features with Translation Lead and stakeholders.
• Suggesting and sharing insight on optimization, automation, and augmentation for the service line operations.

What will make you successful

• Bachelor's degree in on Translation studies or related field
• 3+ years of experience in translation delivery within translation agencies or translation product development
• Strong project management, stakeholder management, and cross functional coordination expertise
• Experience creating and maintaining translation and linguistic documentation.
• Practical exposure to AI/ML translation tools .
• Experience with translation quality assurance, including interpreting quality patterns and signals.
• Ability to collect, read, and critically analyze data to inform decision making.
• Escalation and incident management experience (triage, root cause analysis, coordinating vendors).
• Hands on experience supporting the deployment and adoption of new technology.
• Fluent in Spanish or Portuguese is preferred