Job Description

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

We're hiring: AI Transformation Manager

💡 About the role

As AI Transformation Manager, you will lead the AI adoption and transformation agenda within your local Geneva office.

Your mission is to turn AI potential into practical business impact, helping teams improve the way they work, identifying opportunities to optimise processes, and supporting colleagues in adopting AI confidently in their day-to-day activities.

This is a business transformation and change management role rather than a technical development position. You will work closely with the local Managing Director, business teams, AI Explorers and the Group AI Transformation team to move from individual AI usage towards smarter, scalable and shared ways of working.

🚀 What you’ll do

• Identify AI opportunities: Understand how teams work and identify where AI can remove friction, save time, improve quality and create business value.
• Drive AI adoption: Help colleagues, including non-technical teams, understand generative AI and integrate it effectively into their daily work.
• Lead local transformation initiatives: Identify and prioritise opportunities for process optimisation and automation together with the Managing Director and business teams.
• Turn business needs into actionable use cases: Analyse processes and pain points and translate them into clear business requirements that can be addressed with AI.
• Connect local and Group initiatives: Share feedback, needs and learnings with the Group AI Transformation and L&D teams, while bringing successful Group practices into the local office.
• Scale what works: Identify successful local processes and use cases that could become Group standards and adopt proven solutions developed elsewhere within mci group.
• Manage AI usage and value: Monitor the office’s AI consumption and associated costs, support the request and approval process, and connect usage with productivity and business value.
• Activate AI initiatives: Select and implement relevant initiatives such as training sessions, office hours, process analysis and use-case co-development.
• Build the local AI community: Lead and engage the office’s AI Champions community and actively contribute to the wider network of AI Transformation Managers across mci group.

🎯 What we’re looking for

• Strong interest in AI, business transformation and new ways of working
• Solid understanding of business operations and processes, ideally across both operational and support functions
• Experience in project management, business analysis or transformation
• Ability to understand complex processes and translate business challenges into actionable requirements
• Strong management skills and the ability to bring people along, including colleagues who may initially be hesitant about AI
• Excellent communication and facilitation skills, with the ability to make AI understandable and practical for non-technical audiences
• Curious, pragmatic and comfortable experimenting with generative AI
• Collaborative mindset with the ability to influence and engage stakeholders across different teams
• Comfortable using Microsoft Copilot and exploring other approved AI solutions
• Good understanding of process mapping, automation principles and the importance of data quality
• Fluent in English
• Deep technical or AI development expertise is not required

📬 Ready to apply?

If you're curious about AI, passionate about improving the way people work, and excited by the opportunity to turn technology into meaningful business impact, we'd love to hear from you.

Join us and help shape how AI transforms the way we work.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!