Job Description

AI & Transformation Manager - London, Permanent

Join Pay.UK as our AI & Transformation Manager and help shape how AI is used in a national payments environment that supports services people and businesses rely on every day. This is a leadership role with practical scope: you will turn AI opportunities into clear plans, guide delivery, and help colleagues adopt new ways of working with confidence.

You will work in a context that is both meaningful and specific. Pay.UK maintains and develops the UK retail payment systems and standards, including services that processes 11 billion transactions worth over £10 trillion annually. If you are looking for a role where you can combine transformation leadership with responsible use of AI in a complex, regulated setting, we would like to hear from you.

Accountabilities

• Identify practical AI use cases across Pay.UK’s work and translate them into clear transformation priorities, plans and delivery milestones.
• Manage AI and transformation initiatives from discovery through implementation, ensuring objectives, timelines, risks and dependencies are well managed.
• Work with teams across the organisation to review current processes and redesign them using AI, automation or improved operating approaches where appropriate.
• Prepare business cases, status updates and decision papers that explain options, benefits, risks and delivery requirements in clear language.
• Establish governance for AI initiatives, including oversight of controls, responsible use, data considerations and alignment with organisational standards.
• Track the progress and outcomes of transformation activity, using measures that show adoption, operational improvement and delivery against agreed objectives.
• Support leaders and teams through change by creating implementation plans, guidance and communication that help colleagues understand new tools and processes.
• Coordinate with internal stakeholders and external partners to define requirements, resolve dependencies and align AI and transformation initiatives with Pay.UK’s priorities, systems and operating environment.

Qualifications, Skills and Experience

• Experience managing AI, digital, or business transformation initiatives from planning through delivery within a complex organizational environment.
• Experience translating business needs into structured change plans, delivery roadmaps and clear metrics.
• Knowledge of AI implementation requirements, including governance, risk management, controls and responsible use within an organisational setting.
• Experience partnering with senior stakeholders to develop business cases, inform decision-making and coordinate delivery across multiple teams.
• Clear written and verbal communication skills, including experience producing clear decision papers, updates and guidance for different audiences.
• Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, Courage
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

In addition, all leadership roles are expected to lead by example through the following behaviours:

• Set Direction - Strategic Planning, Team leadership
• Hold Colleagues to Account - Accountability
• Coach & Grow Your Colleagues - Develop Others