The Role
As our client's AI Support Operations Specialist, you'll sit at the intersection of customer care, intelligent automation, and operational excellence. Your mission? To help our client scale world-class support by making Zendesk AI work smarter, faster, and more human. You'll configure and optimise AI features like Answer Bot, Intelligent Triage, and Agent Assist ensuring they're accurate, ethical, and always enhancing the customer and agent experience.
This role is perfect for someone who gets how AI works — and why people matter more than ever. You'll turn insight into action, translating metrics into meaningful improvements and bridging the gap between CX, IT, and data teams.
What You'll Be Doing
What You'll Bring
Must-Haves
Nice-to-Haves
Why You'll Love It
Growth & Continuous Learning — You'll learn by doing — experimenting with cutting-edge tools in an environment that values curiosity and iteration. Mistakes are part of the process; learning is the outcome.
Ego-Free Collaboration — You'll work cross-functionally with smart, humble people who care more about solving problems than who gets the credit. Everyone's voice matters.
Ownership & Accountability — Our client trusts you to own your impact. You'll have space to take the lead, drive improvements, and shape how AI supports their people and customers.
Purpose & Impact — Every workflow you improve, every bot you train — it all adds up to a better experience for their customers and more empowered days for their agents.
Flexibility & Rewards — Our client supports flexible work styles and believes in meaningful recognition. They value output over hours — and give you the freedom to thrive both in and out of work.
Are you tired of boring, traditional recruitment companies?
Do you wish there was a recruitment company that was actually fun and enjoyable to work with?
Well, now there is!
Introducing Bullfinch Recruitment, the hottest new recruitment company on the block. We're doing recruitment differently, with a focus on fun, innovation, and technology.
We know that recruitment can be a stressful and time-consuming process. That's why we're here to make it as easy and enjoyable as possible for both businesses and candidates.
Here's what sets us apart from other recruitment companies:
• For us innovation in recruitment is key in finding the right talent, we don’t just wait hoping candidates will apply or have a rolodex of CVs that we shove at people. Each role for us is unique and we headhunt to get the right person for the role. It’s not just about filling the role and getting a bum on a seat and an invoice in an inbox…it’s about making sure that the candidate is right for the company, but that also the company is right for the candidate. Continuous relationships with our partners and our candidates is key.
• We have a dedicated team of recruitment experts who are passionate about helping businesses and candidates succeed.
• We provide an end to end managed service from research, marketing, sourcing and screening, interview management, offer management and notice period management. Along with at no additional cost ongoing services provided which surpass the offerings from your normal recruitment agencies such as access to our Applicant Tracking System (ATS), weekly insights reporting and regular check ins with the hiring team.
So, if you're looking for a recruitment company that is not a grind to work with, in fact will make your recruitment lives a lot easier, more fun and more successful while also helping you find the right talent or the right job, then contact Bullfinch Recruitment today!
