This is a remote position.

We are seeking an
AI Support Analyst
to provide day-to-day support for AI-driven applications, data platforms, and client-facing solutions. This role will focus on monitoring system performance, troubleshooting issues, and ensuring the
accuracy and reliability of AI outputs and data workflows
across environments leveraging
AWS, Azure, Tableau, Power BI, and DealCloud CRM
.

This is a hands-on role ideal for someone with a mix of
technical support, data analysis, and troubleshooting experience
, with interest in AI-driven systems.

Key Responsibilities

• 
  Provide
  L1/L2 support
  for AI-driven applications, data pipelines, and integrations
• 
  Monitor systems and respond to
  alerts, incidents, and performance issues
• 
  Troubleshoot issues related to
  AI outputs, data inconsistencies, and system integrations
• 
  Validate
  data quality and accuracy
  across ETL/ELT pipelines and reporting tools (Tableau, Power BI)
• 
  Support
  API integrations and data flows
  between systems, including CRM platforms like DealCloud
• 
  Document issues, resolutions, and maintain
  runbooks and knowledge base articles
• 
  Assist with
  incident management
  , escalation, and root cause analysis
• 
  Collaborate with engineering, QA, and data teams to ensure
  production stability
• 
  Support
  user inquiries and provide guidance
  on system functionality and issues
• 
  Identify opportunities for
  automation and process improvements
  within support operations

Requirements

Required Qualifications

• 
  2–4 years of experience in
  Application Support, Production Support, QA, or Data Support roles
• 
  Strong analytical and troubleshooting skills
• 
  Proficiency in
  SQL
  for data validation and issue investigation
• 
  Familiarity with
  cloud environments (AWS and/or Azure)
• 
  Experience working with
  data pipelines or ETL processes
• 
  Exposure to
  monitoring tools
  (e.g., Datadog, Splunk, CloudWatch, Azure Monitor)
• 
  Experience with
  API troubleshooting or integration support
• 
  Strong communication skills and ability to support both technical and non-technical users

Key Traits for Success

• 
  Strong attention to detail with a focus on
  data accuracy
• 
  Problem-solving mindset and ability to troubleshoot complex issues
• 
  Strong communication and customer support skills
• 
  Ability to prioritize and manage multiple issues
• 
  Curiosity and interest in
  AI and emerging technologies