Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality.
Client Partnership & Applied Solution Design
Lead discovery sessions to understand client datasets, workflows, and ML objectives.
Translate technical requirements into structured workflows, annotation guidelines, and quality frameworks.
Provide clients with performance insights, delivery updates, and workflow recommendations.
Identify opportunities to optimize or expand ongoing programs.
Program Delivery Leadership
Oversee daily execution of AI/ML/CV/AV/ADAS workflows to meet accuracy, throughput, and timeline SLAs.
Guide onboarding, calibrations, workflow transitions, and guideline updates.
Partner with Delivery Leads on staffing, training, and production readiness.
Maintain documentation and ensure alignment across teams.
Analytics, Quality & Root-Cause Insights
Build dashboards and reports tracking accuracy, IAA, errors, productivity, and latency.
Lead root-cause analyses and collaborate with QA/Training teams to drive improvements.
Provide actionable insights that improve model training data and system performance.
Communicate analytics to clients and internal technical teams.
Innovation & Continuous Improvement
Recommend process optimizations using data trends and team feedback.
Promote adoption of automation tools: pre-labeling, AI-assisted annotation, QC automation.
Improve sampling, auditing, and annotation consistency frameworks.
Commercial & Pre-Sales Support
Provide technical inputs for proposals, pricing, and Statements of Work (SOWs).
Support RFI/RFP submissions with workflow and technical expertise.
Participate in demos and client evaluations alongside Business Development.
Who We’re Looking For
Technical Expertise
Strong understanding of annotation workflows for 2D/3D CV, NLP, LiDAR/RADAR, AV/ADAS datasets.
Proficiency with tools like Labelbox, SuperAnnotate, Scale AI, CVAT.
Experience designing workflows, taxonomies, guidelines, and quality processes.
Solid analytics skills: Excel mastery; SQL/Python familiarity; experience with PowerBI/Tableau/Looker.
Leadership & Client Management
Excellent communication, technical storytelling, and stakeholder management.
Experience managing escalations, coaching teams, and leading in KPI-driven environments.
Education & Experience
Bachelor’s degree in Computer Science, Engineering, Data/AI, or related fields.
5+ years in AI/ML operations, technical solutioning, or program delivery.
Experience with annotation workflows, robotics, AV/ADAS, or computer vision is a plus.
MUST have BPO Experience
Why Join DDD?
Work at the cutting edge of global AI innovation.
Collaborate with cross-functional technical teams solving real-world problems.
Grow your leadership, technical, and analytics skills in a mission-driven organization.
Help shape the datasets that power next-generation AI systems.
DDD provides ML data operations support with Human-in-the-loop for LLMs and autonomous systems, focusing on AI/ML model training and annotation services. Trusted by Fortune 500 companies and pioneers in the autonomy industry, government, defense tech, technology, AgTech, and cultural heritage, we ensure the safety and performance of AI applications.
DDD offers end-to-end AI and autonomy solutions, supporting the entire lifecycle of autonomous systems from development and deployment to market readiness. We provide solutions in fleet operations, navigation maps, ML model development, data analytics, simulation, Operational Design Domain (ODD) analysis, scenario dataset creation, and product verification and validation (V&V).
DDD’s Generative AI solutions accelerate innovation by providing high-quality NLP dataset creation, prompt engineering, and model output evaluation. Our expertise ensures optimal model performance through red teaming, reinforcement learning, fine-tuning, and rigorous quality control, empowering AI systems to learn effectively and generate accurate, reliable results.
At the same time, DDD’s unique Impact Sourcing model established in 2001, provides talented youth from low-income backgrounds with access to professional opportunities. This initiative enables them to pursue higher education while gaining real-world work experience, ultimately increasing their lifetime earnings. Since its inception, DDD’s program has helped young professionals in Cambodia, Laos, and Kenya earn a projected total of more than $250 million in additional income.
Over the years, DDD has earned global recognition for its innovation, service excellence, and social impact. We have received the Global Sourcing Council’s 3S Award for Sustainable and Socially Responsible Sourcing and the Google Award for Innovation in Business Process Outsourcing (BPO). Additionally, The Global Journal has consistently ranked DDD among the Top 100 NGOs worldwide.
