Job Description

About Fluent Software Group

Fluent Software Group is part of Valsoft Corporation's family of operating groups, a global leader in acquiring and growing vertical market software companies. We focus on specialized industries where deep expertisetruly makes the difference.

At Fluent, we partner with founders to actively scale what they've built. We bring hands-on operators, proven playbooks, and the resources to accelerate growth, so your business doesn't just continue; it compounds.

We are an innovative investment group, leveraging AI and an agentic mindset to unlock new levels of growth across our portfolio. By embedding intelligent automation and forward-thinking technology into how we operate and scale businesses, we help our partners move faster, adapt smarter, and build for what's next.

About the Opportunity

We are building the next generation of AI-powered customer service, and our flagship deployment is with one of the world's largest enterprises in the building materials sector. This is a rare, high-impact role at the intersection of enterprise consulting and hands-on AI product building.

As our AI Solutions Engineer, you will own the full client engagement lifecycle for an AI voice agent rollout in Sydney: from earning executive trust in the boardroom to configuring conversation flows in a technical workshop. You are the face of our product on the ground and the engine that makes it work.

This is not a traditional consulting role, and it is not a pure engineering role. It is something more valuable: a hybrid builder-consultant who can translate between business problems and technical solutions and then go build those solutions themselves.

What You'll Do

Client Ownership

• Serve as the primary point of contact for stakeholders across Customer Service, Operations, IT, and Digital

• Build trusted relationships with senior leaders and day-to-day operators alike

• Communicate clearly with both executives and frontline managers, adjusting depth and framing to your audience

• Act as the connective tissue between client requirements and our core engineering team

Technical Delivery

• Map end-to-end customer service workflows and identify the highest-value automation opportunities

• Design and configure conversational AI flows for voice interactions

• Integrate the voice agent with the client's existing systems (CRM, ERP, order management)

• Prototype, test, and iterate rapidly based on real-world call data

• Define and track key performance metrics including call containment, escalation rate, and customer satisfaction

Strategic Impact

• Deliver a phased rollout plan grounded in a deep understanding of the client's operations

• Present performance reports and business impact cases to senior leadership

• Build the internal case study that will underpin future enterprise deployments

Your First 90 Days

Days 0–30 | Deep Immersion You spend your first month embedded in the client's operations. You shadow calls, meet every key stakeholder, and map the systems and workflows from the ground up. By the end of this period, the client's leadership says: "This person really understands our business."

Deliverables: workflow map, integration map, prioritised automation opportunities, phased rollout plan.

Days 30–60 | Build & Pilot You design the initial conversational flows, configure the voice agent, and integrate it into a test environment. You run a live pilot on a focused set of call types (order status, delivery queries) and track performance from day one.

Deliverables: live pilot, performance dashboard, iteration plan.

Days 60–90 | Optimize & Expand You tighten containment rates, reduce handoffs, refine prompts and logic, and expand to additional call categories. You present a 90-day impact report to senior leadership and lay the foundation for a broader rollout commitment.

Deliverables ROI case study, expansion roadmap, internal case study for future customers.

What We're Looking For

Experience

• 5+ years in Solutions Consulting, Technical Consulting, or Pre-Sales Engineering

• Proven track record delivering SaaS or enterprise software implementations

• Experience working with large enterprise customers and navigating complex stakeholder environments

• Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or SAP

• Exposure to AI, automation, contact centers, or voice technology is a significant advantage

Technical Skills

• Comfortable designing and troubleshooting API integrations and webhooks

• Able to prototype and configure workflows independently without relying on a development team

• Working familiarity with conversational AI platforms, prompt design, and basic scripting (Python or JavaScript preferred)

• Confident with data mapping and system integration concepts

• You do not need to be a full-stack engineer, but you must be highly technical and genuinely self-sufficient

Personal Traits

• Exceptionally personable with strong executive presence

• Able to demystify complex AI concepts for non-technical audiences without losing accuracy

• Strong sense of ownership: you treat client outcomes as your own

• Structured thinker who brings clarity to ambiguous situations

• Comfortable operating in an early-stage environment where processes are still being built

Why This Role

• Work on one of the most visible AI deployments in the Australian construction and building materials sector

• Rare opportunity to be both the strategic consultant and the technical builder on a flagship account

• Direct line of sight from your daily work to measurable business outcomes

• Exposure to a growing portfolio of enterprise AI deployments with a clear path to a senior leadership role

• Collaborative, high-caliber team that values craft, ownership, and speed

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