Job Description

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As an AI Solutions Engineer on the team, you'll have the opportunity to:

• Deploy AI-Powered Tools: Roll out and fine-tune AI solutions that embed intelligence into everyday workflows (e.g. configuring enterprise search assistant and AI service agents) to improve how employees find information and resolve requests. You will provide end-to-end implementation for emerging solutions to full deployment and adoption.
  
  
• Build & Optimize AI Agents: Use agent builder frameworks to create custom AI agents that help various internal teams. This includes designing, testing, and refining prompts to ensure our AI assistants (chatbots, search agents, etc.) provide accurate, context-aware responses. You’ll apply prompt engineering techniques to continuously improve agent performance and reduce errors.
  
  
• Improve Internal Workflows: Collaborate with cross-functional teams to identify high-impact opportunities for AI automation.. You’ll work with stakeholders in Corporate Operations, HR, Finance and customer facing teams to map out processes that can be enhanced by AI (from workflow automation to decision support), then prototype and implement solutions that address those needs.
  
  
• Integrate Systems & Data: Connect AI platforms with our internal tools and data sources. You’ll manage configurations, API integrations, and data pipelines to ensure the AI solutions have the information they need.. For example, you might integrate our knowledge bases or ticketing data so that the AI agents can access up-to-date company information when answering questions.
  
  
• Enable & Support Users: Serve as an internal champion for these AI tools. You will create clear documentation and conduct training sessions and demos to help employees get the most out of new AI features. Part of your job is to gather user feedback and monitor usage metrics, using those insights to iterate on prompts/configurations for continuous improvement. You’ll ensure a smooth adoption and drive ongoing enhancements so that the AI solutions continue to deliver value.

About You

The business outcomes you will impact include (but are not limited to):

• Improvement of Current Systems:
• Gather metrics on the performance and effectiveness of the current product.
• Continuously fine-tune & retrain models to ensure the systems remain efficient.
• New Product Feature Development:
• Proactively identify opportunities to enhance our product offerings with machine learning and AI-driven features.
• Lead the design and development of innovative solutions that align with market demands and customer needs.
• Best Practices and Governance:
• Establish and document best practices for training, evaluating, and operating machine learning and AI models.
• Promote a culture of responsible AI and ensure compliance with data privacy regulations.

Your experience and skills

• Candidates with Minimum 4 years of relevant experience in AI/Machine Learning
  
  
• AI/ML Knowledge: Foundational understanding of AI and machine learning concepts – especially familiarity with large language models (LLMs) and how they can be applied to solve real-world problems. You stay curious and keep up with the latest in AI.
  
  
• Hands-on with AI Tools: Demonstrated interest or experience in working with AI-powered platforms or APIs (e.g. building a small chatbot, using an AI knowledge search, or automating workflows with AI). Proven ability to quickly learn new AI tools and make them useful. Experience with enterprise AI solutions (such as Glean, OpenAI, Atomicwork, Gemini, Slack, etc.) is a plus.
  
  
• Scripting & Integration Skills: Comfortable with light coding/scripting (Python, JavaScript or similar) to customize solutions. Ability to work with APIs and webhooks to integrate systems is important. You don’t need to be a full-time software engineer, but you should be able to tweak code or configurations to connect tools together.
  
  
• Problem-Solving Mindset: Strong analytical and problem-solving skills. You can break down a business workflow, identify where it can be improved, and configure an AI solution to do it. When an AI response isn’t quite right, you iterate on the prompt or data until it improves.
  
  
• Communication & Collaboration: Excellent communication skills and a collaborative approach to working with non-technical stakeholders. You can translate technical AI capabilities into plain language, helping teams understand and trust the solutions. You thrive in a cross-functional setting, working with IT colleagues, business users, and vendors alike.

About the Team

Our Corporate Operation team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

The Digital Workplace team is responsible for all of our technology systems providing solutions for Zuora employees including internal Accounting, Procurement, Legal, and Human Resources departments.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.