Job Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

The AI Solutions Analyst is the bridge between business needs and technical delivery. You'll take incoming requests for AI agents and automations, document clear requirements, design conversation flows, and ensure the engineering team has everything they need to build the right solution. This role combines business analysis skills with AI literacy and enough technical understanding to communicate effectively with engineers. You'll work with stakeholders to understand what they need, translate that into specifications, and coordinate through delivery and acceptance. If you enjoy understanding problems deeply and setting teams up for success, this role is for you.

Key Responsibilities:

Requirements & Analysis

• Gather and document business requirements for AI agent and automation requests
• Translate business needs into clear, actionable specifications
• Define acceptance criteria and success metrics
• Identify data inputs, outputs, and integration requirements
• Recognize when existing Foundation Layer capabilities can address requirements

Conversation Design

• Design conversation flows for agents and chatbots
• Define agent behaviors, personas, and guardrails
• Map out user journeys and interaction patterns
• Specify how agents should handle edge cases and errors

Intake & Triage

• Manage the intake process for new solution requests
• Triage requests based on complexity, priority, and dependencies
• Identify opportunities to reuse existing capabilities
• Coordinate defect routing with QA and engineering teams

Stakeholder Coordination

• Partner with business users to understand their needs and constraints
• Facilitate requirements discussions and resolve ambiguities
• Coordinate user acceptance testing (UAT) with stakeholders
• Communicate status updates and manage expectations

Quality & Documentation

• Support QA by clarifying requirements and expected behaviors
• Develop test scenarios that reflect real user interactions
• Maintain documentation for solutions and business processes
• Contribute to data governance considerations (data quality, access, privacy)

What We're Building

The AI Engineering team delivers intelligent solutions for AGS's global clients:

• Intelligent Agents — Conversational AI that helps hiring managers, recruiters, and internal teams get work done faster
• Agentic Workflows — Automated processes where AI executes tasks with human oversight
• Foundation Capabilities — Reusable AI services that power multiple solutions

You'll ensure these solutions are built to solve the right problems—clearly defined, well-understood, and accepted by the business.

Qualifications

Required

• 2-4 years of experience as a Business Analyst, Technical Analyst, or similar role
• Proven ability to gather requirements and write clear specifications
• Experience working with technical teams in an agile environment
• Understanding of AI/ML concepts—you can explain what an LLM does and when to use one
• Strong communication skills—written and verbal in English
• Analytical mindset with attention to detail
• Ability to manage multiple requests and stakeholders simultaneously

Preferred

• Experience designing conversation flows or chatbot interactions
• Familiarity with low-code platforms (Power Platform, Salesforce, or similar)
• Background in staffing, HR tech, or workforce management
• Experience with requirements tools (Jira, Azure DevOps, or similar)
• Understanding of data flows and integration concepts

What Makes You Stand Out

• You ask the "why" questions that uncover real requirements
• You can translate business language to technical language (and back)
• You document clearly—engineers don't have to guess what you meant
• You think about how users will actually interact with an agent, not just what it should do
• You manage stakeholders effectively without overpromising
• You follow through—requests don't fall through the cracks with you

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.