About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx
Opportunity:
We’re looking for a AI Software Engineer to help build the next generation of UJET's AI products: Spiral and AXO This is a high-impact role for someone who thrives in ambiguity, enjoys moving across the stack, and wants to turn cutting-edge model capabilities into real-world product experiences.
You’ll work across backend systems, AI services, product features, APIs, and infrastructure. One day you might be building agent workflows in Python, the next shipping customer-facing features in TypeScript, improving evals and reliability, or designing systems that process large-scale conversational data securely and efficiently.
This role is ideal for an engineer who is deeply practical about AI: someone who uses AI-assisted development naturally, understands how to build with and around LLMs, and cares about reliability, performance, and user impact as much as model quality. We value curiosity highly. The best people in this role are excited to dig into messy problems, ask good questions, and iterate until the system is measurably better.
Responsibilities:
Requirements:
Annual US Hiring Range: $150,000 - $165,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
#LI-Remote
#LI-Hybrid
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
Great experiences aren’t luck, they’re engineered from the foundation up.
At UJET, we believe modern CX rests on three non-negotiables:
1. Experiences must be built for the smartphone era.
Not adapted or simply “mobile-friendly.” Mobile-NATIVE.
Customers should share photos, videos, context, and identity as effortlessly as they do in their daily lives.
2. Your data should live where it belongs: in your CRM, not scattered across tools.
No duplicative storage oR PII sitting in the wrong place.
When the CRM is the source of truth, agents get full context and leaders get clarity.
3. AI should operate with real understanding, not guesswork.
Context in → intelligence out.
From routing and agent assist to identifying what’s actually breaking your experience,
AI should make service faster, clearer, and more human.
What UJET Is
A clean-sheet CX suite that unifies every interaction, every channel, and every piece of context into a single, secure, CRM-connected system; designed for today’s customers, today’s devices, and today’s expectations.
What We Deliver
- Mobile-native support
In-app voice, media sharing, and biometric authentication built directly into your mobile experience.
- CRM-first architecture
Real-time data exchange. Zero PII stored in the contact center. Security and continuity by design.
- Contextual AI
Smarter routing, real-time agent assist, streamlined workflows (and with Spiral by UJET, clear visibility into the root causes shaping customer experience!)
- Unified agent workspace
One view. One history. One place to solve problems quickly and confidently.
The Outcome?
Effortless interactions.
Agents who have what they need.
Leaders who see the truth.
Customers who feel understood.
And organizations ready to evolve from a contact center into a true Experience Center.
Modern CX starts with the right foundation. This is it. ▿
