Job Description

Would you like to support users and keep systems running smoothly?

Would you like to be a part of IT Support team?

Join our IT Support team

Our IT Engineering team provides 24/5 support for applications using modern technologies, supporting internal business functions. Collaboration occurs with various teams and units to ensure application support and service delivery.

Partner with the best

As a Senior Systems Support Engineer, overseeing support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT application needs. Troubleshoot issues, guide the team, and deliver effective resolutions.

As a Senior Systems Support Engineer, you will be responsible for:

• Providing support and mentorship to SAAS/Linux/on-premises application engineers within the team.
• Owning the problem resolution and collaborating with internal support, operations and engineering teams to investigate and troubleshoot complex problems.
• Understanding architecture, establishing processes, and analyzing technical issues on on-premises and cloud applications.
• Obtaining certification in Azure
• Enhancing system monitoring for faster error detection, improving performance, reliability, and service restoration processes

Do what you love

To be successful in this role you will:

• Possess 6+ years of experience in Systems Support with Azure
• Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure OpenAI service architectures
• Understand LLM lifecycle management, monitor token usage, implement rate-limiting strategies, and support Anthropic Claude or comparable LLMs effectively.
• Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, and Python
• Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
• Have experience providing technical solutions & support to Enterprise customers.
• Exhibit availability, a responsive mindset, demonstrate communication and collaboration skills, and build trusting relationships effectively

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!