Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth through its cloud-based contact center platform. Our solution leverages AI-driven technologies to optimize customer experience across all communication channels.
We provide seamless management of inbound and outbound interactions, premium voice quality, real-time analytics, and global scalability. Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages.
With offices across Europe, the USA, Brazil, and the UAE, and more than 350 clients operating in over 60 countries, we are continuously growing and strengthening our engineering teams.
About the role
At Diabolocom, we build AI systems that operate on real-world customer conversations across voice and text channels. We are looking for a Research Engineer to bridge the gap between cutting-edge research and production-grade telephony AI. You will be responsible for end-to-end contribution across our research roadmap, with a focus on building production-ready systems for contact-center voice and text channels.
What you will contribute to:
Production Speech AI: Building high-performance pipelines for ASR, TTS, and Speech-to-Speech (S2S) workflows.
Agentic LLM Engineering: Implementing fine-tuning, function/tool calling, and low-latency inference for real-time translation and agentic planning.
Data-Centric Research: Designing scalable pipelines for synthetic data generation and automated quality evaluation.
What we are looking for:
ML/DL foundations: Solid grounding in modern ML/DL, with experience training models at scale.
Speech & Audio: Expertise in S2S systems (Moshi, Qwen3 Omni), ASR pipelines (Whisper, Qwen3), TTS, and signal processing fundamentals.
Software Engineering: Solid Python skills, with a focus on clean, reproducible code, testing, and Git workflows.
Research Edge: A background in navigating ambiguity, reading/implementing SOTA papers, and a track record of contribution (papers, blogs, or open source).
Valuable assets:
Experience with speaker/voice anonymization or privacy-preserving techniques.
Background in audio classification.
Experience with real-time low-latency systems.
Familiarity with cross-lingual speech models or bidirectional LMs.
What we offer:
Research with grounded impact: Bridge theoretical breakthroughs and production problems, solving them at scale.
Contribute to open-source and in-house products: Work alongside a team of researchers and engineers to build our products and publish SOTA research.
Recruitment Process
1. Introductory call with a Talent Acquisition Manager
2. Fit Interview with Théo, AI Researcher Lead
3. Research discussion with Théo, AI Researcher Lead
4. Paper presentation to the Research team
For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights.
From real-time call transcription to satisfaction analysis and next-best-action guidance, our AI Assistant seamlessly integrates into every customer interaction, driving faster resolutions. What sets Diabolocom apart is our native AI for CX combined with full telecom services, creating a unique solution for hyper-customized customer interactions and telephony management. By automating the mundane, your teams can focus on what matters: winning customer loyalty and driving growth.
We seamlessly integrate with leading CRMs like Salesforce, Oracle, and Microsoft, giving your teams complete visibility into every conversation and enabling you to accelerate business growth.
That’s why industry leaders like Mitsubishi Electric, Nikon, Mantrac Group, and Brinks trust Diabolocom to deliver exceptional customer experiences that set them apart. Our AI-driven platform reduces post-call processing by 97% and slashes churn by 12%. The result? More satisfied customers and a more proactive, agile team.
Ready to challenge the norm? Join global brands transforming customer relationships in over 60 countries with Diabolocom.
Learn more about Diabolocom: https://www.diabolocom.com/
