Job Description

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position provides program management and operational coordination for the AI Strategy and Enablement Office within Information Technology Services (ITS) at UHealth. Reporting to the Senior Director of AI Strategy and Enablement, this role is accountable for tracking the progress, operations, and engagements of the enterprise AI program portfolio, including milestone tracking for key enterprise initiatives, coordination of customer and stakeholder engagements, and day-to-day operational coordination of the Enablement Office and its cross-functional efforts. The incumbent serves as a central point of coordination between the Enablement Office, teams, governance bodies, vendors, and operational stakeholders, ensuring initiatives move forward on schedule, decisions and actions are captured and closed, and customer needs and gap opportunities are visible to leadership.

Department Overview: Information Technology Services (ITS) strives to provide industry leading information technology solutions in support of patients, providers, researchers, staff and visitors. The AI Strategy and Enablement Office, within the Office of the Chief Digital and Information Officer, is responsible for enterprise AI strategy, governance alignment, intake and triage, literacy and training, and value realization across UUH. This position has no responsibility for providing care to patients.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Essential Functions

Program & Initiative Tracking

• Tracks milestones, dependencies, risks, and status for key enterprise AI initiatives across the Enablement Office portfolio.
• Maintains the AI initiative portfolio record, including intake status, triage disposition, active engagements, and outcomes.
• Prepares recurring status summaries, dashboards, and leadership-ready reporting on program progress and portfolio health.
• Identifies schedule, resource, and dependency risks early and escalates with recommended options.

Customer & Stakeholder Engagement

• Serves as a primary coordination point for customer engagements, ensuring requests are acknowledged, routed, and closed with follow-through.
• Tracks customer needs and gap opportunities surfaced through engagements and ensures they are captured in the intake and portfolio process.
• Coordinates engagement logistics across departments, clinical and business units, and external partners.
• Supports communication of program updates, decisions, and offerings to stakeholder audiences.

Product & Vendor Engagement

• Coordinates product engagement activity across enterprise AI platforms and tools, including demonstrations, pilots, feedback collection, and adoption tracking.
• Supports vendor coordination for the Enablement Office, including scheduling, materials, and action follow-up.
• Tracks utilization and adoption signals across AI tooling to inform enablement priorities.

Meeting Leadership & Team Coordination

• Coordinates calendars and scheduling for identified initiatives, governance touchpoints, and cross-functional workgroups.
• Builds agendas, leads and facilitates program meetings, records decisions and action items, and drives follow-through to completion.
• Coordinates efforts across ITS teams, the Analytics and Insights Office, security, applications, and operational partners in support of AI initiatives.
• Provides overall team coordination for the Enablement Office, keeping priorities, commitments, purchasing and deliverables visible and on track.

Program Operations

• Provides operational coordination for the Enablement Office, purchasing (PO issuance/PCard), including scheduling, document and artifact management, shared workspace upkeep, and meeting logistics.
• Manage team templates, trackers, and standard work that support consistent program execution.
• Supports preparation of executive materials, briefings, and governance committee packets.

Knowledge / Skills / Abilities

• Strong program and project coordination skills, including milestone tracking, action management, and status reporting.

• Excellent organizational skills with demonstrated ability to manage multiple concurrent initiatives and competing priorities.

• Strong written and verbal communication skills, including preparation of concise, executive-ready summaries.

• Ability to lead and facilitate meetings with participants across organizational levels.

• Ability to influence and coordinate across a matrixed organization without direct authority.

• Working knowledge of program and portfolio tracking tools (e.g., project management platforms, dashboards, collaboration suites).

• Familiarity with, or strong interest in, enterprise AI concepts, tools, and responsible-use considerations; ability to learn the AI enablement domain quickly.

• Sound judgment regarding confidentiality, escalation, and appropriate handling of sensitive information.

Qualifications

Required

• Bachelor’s degree in Business Administration, Information Systems, Health Administration, Communications, or a related field, or equivalent combination of education and experience.
• Four years of progressively responsible experience in project management, or program operations, preferably supporting technology or enterprise initiatives.
• Experience tracking initiatives, milestones, and deliverables across multiple stakeholders and teams.
• Experience coordinating meetings, calendars, and cross-functional efforts, including agenda development and action tracking.

Qualifications (Preferred)

Preferred

• Experience in a large healthcare system, academic medical center, or complex matrixed organization.
• Experience supporting an executive office, center of excellence, or enterprise program office.
• Project management certification (e.g., CAPM, PMP) or formal training in program/project management methods.
• Experience with intake, portfolio management, or governance support processes.
• Exposure to AI, analytics, or digital transformation programs.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking