Virtusa

AI production support

Virtusa  •  Republic of India (Onsite)  •  15 hours ago
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Job Description

AI production support-(CREQ259767)

We are looking for a Senior AI Production Engineer with 8+ years of experience, who can build AI/ML models and manage the deployment, monitoring, and lifecycle of models in production. The role requires strong experience in LLMs, RAG architectures, observability principles, cloud platforms, automation, and MLOps practices to ensure scalable and reliable AI solutions.

Key Responsibilities
· Design and develop AI / Machine Learning models including LLM pipelines, RAG, Agent-based systems and Vector database integration.
· Understand and optimize latency across RAG and model calls.
· Deploy AI models into production using MLOps frameworks and CI/CD pipelines.
· Optimize models for scalability, reliability, and performance.
· Experience in incident response and troubleshooting for AI systems, including resolving slow RAG performance, poor retrieval quality, API rate-limit issues, vector store indexing failures, and agent infinite loops.
· Ability to diagnose and manage cost-related issues, including unexpected spend spikes caused by inefficient prompts, retries, or misconfigured AI workloads.
· Collaborate with Developers, DevOps, and application teams to build AI enabled systems.

Required Skills
· Strong understanding of modern LLM technologies, RAG patterns, and agent frameworks.
· Solid experience with Python.
· Experience with observability tools, traces, logs, metrics (OpenTelemetry preferred)
· Hands-on experience with FastAPI, Gunicorn containerised deployments
· Familiarity with LangChain, LlamaIndex, or similar AI orchestration frameworks
· Knowledge of vector databases (Pinecone, AWS Knowledgebase, Chroma, etc.)
· Experience with cloud platforms (AWS).
· Experience with CI/CD pipelines and MLOps practices.
· Handle OpenAI Outages (fallbacks to smaller models)

Primary Location

IN-HR-Gurgaon

Schedule

Full Time

Employee Status

Individual Contributor

Job Type

Experienced

Travel

No

Job Posting

09/06/2026, 9:04:04 AM
Virtusa

About Virtusa

Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.

Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Southborough, MA
Year Founded
1996
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