General informations

Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics

Mission Description

MISSIONS
JOB FUNCTION & KEY RESPONSIBILITIES

Based at the AGL Expertise Center, you will join the AI Factory within the Digital & Innovation Department as an AI Product Owner.

Your mission will be to design and drive AI products by identifying high-value use cases, redesigning business processes with AI capabilities, and ensuring their successful delivery, adoption, and measurable impact at scale.

As part of the AI Factory, your responsibilities will include:
• Identify and qualify AI use cases with business teams, analyze processes, and translate needs into clear and actionable product requirements rooted in real operational challenges.
• Analyze and redesign business processes to identify where AI (LLMs, agents, automation) can drive tangible efficiency and transformation.
• Own and continuously prioritize the product backlog, balancing business value, feasibility, data availability, and delivery constraints to maximize impact.
• Drive end-to-end delivery of AI use cases, coordinating cross-functional teams (AI Engineers, Data Scientists, Architects, MLOps) and ensuring alignment with timelines, scope, and expected outcomes.
• Lead validation phases with business stakeholders (UAT), collect feedback, challenge solutions, and ensure delivered products effectively solve real business problems.
• Prepare and coordinate releases, contribute to rollout strategies, and support adoption through communication, training, and interaction with end users.
• Monitor product performance and make data-driven decisions, balancing key AI trade-offs such as quality, performance, cost, and reliability.
• Ensure alignment with AI Factory governance, lifecycle, and standards, while acting as the voice of the business throughout the product lifecycle.

EDUCATION & EXPERIENCE REQUIRED
• Bachelor's or Master's degree in Business, Engineering, Information Systems, Data, or a related field.
• Minimum of 3 years of experience in product ownership, project management, business analysis, or digital transformation, with a track record of delivering end-to-end initiatives.
• Proven experience working at the interface between business stakeholders and technical teams, with the ability to translate operational needs into structured requirements and delivered solutions.
• Experience identifying improvement opportunities in operational processes and driving automation or digitalization initiatives is strongly valued.
• Exposure to AI, data, or analytics products is a strong advantage, with an understanding of how AI can be applied to real business use cases.
• Experience in managing complex or cross-functional projects in a multi-site or international environment is highly desirable.
• Strong ability to engage with senior stakeholders and operate in a fast-paced, evolving environment, balancing strategic thinking and delivery execution

Profile

PROFILE
TECHNICAL SKILLS REQUIRED
• Good understanding of AI and Generative AI concepts (LLMs, RAG, agents, automation), with the ability to identify relevant use cases and challenge technical solutions from a product perspective.
• Familiarity with AI platforms and ecosystems (e.g., Microsoft Copilot, Azure AI Foundry) and their application to enterprise use cases is a strong advantage.
• Strong proficiency in product management and agile practices, including backlog management, user story writing, acceptance criteria definition, and participation in agile ceremonies (Scrum, Kanban or hybrid approaches).
• Ability to translate business needs into structured functional and product requirements, and to interact effectively with technical teams (AI Engineers, Data Scientists, Architects) on solution design and delivery.
• Proficiency with product and collaboration tools and ability to manage backlog, documentation, and delivery tracking.
• Ability to define and monitor product performance through KPIs and dashboards (e.g., adoption, efficiency, ROI), ideally using reporting tools such as Power BI or equivalent.
• Familiarity with enterprise digital tools and environments (Microsoft 365 ecosystem, SharePoint, workflows, etc.) and understanding of how AI integrates within business applications.
• Understanding of automation and digital transformation tools (e.g., workflow automation, low-code platforms) and their role in enhancing operational efficiency.

BEHAVORIAL SKILLS REQUIRED
• Strong product ownership mindset, with a clear focus on delivering tangible business value and taking accountability for the impact and adoption of AI solutions.
• Structured and analytical thinking, with the ability to prioritize competing demands, make trade-offs, and drive decisions in a fast-paced and evolving environment.
• Excellent stakeholder management skills, with the ability to engage, align, and challenge both business and technical teams at different levels of the organization.
• Strong communication skills, with the ability to translate complex AI topics into clear, business-oriented messages and actionable insights.
• Business-oriented and pragmatic mindset, capable of identifying real operational issues and focusing on solutions that deliver measurable impact rather than theoretical value.
• Proactive and solution-driven attitude, with the ability to take initiative, challenge existing approaches, and drive change in transformation contexts.

ADDITIONAL NOTES
• The role is based at the AGL Expertise Center Kigali, Norrsken House.
• Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required.
• Comfortable working full time at the office (no remote)
• Professional English is required; French is an advantage