Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are seeking an innovative and experienced Product Manager with deep interest and familiarity with AI, to join our growing Qelp Product & Design team, to steer the development of Foundever´s Digital and GenAI-powered products that will have a substantial impact on the business and allow our 170000 associates to thrive.
As the Product Manager for AI Products/Projects, you play a pivotal role in steering the success of our AI-driven product offerings. Leveraging your strategic mindset, market understanding, and leadership skills, you will guide the product team in delivering innovative, data-driven solutions that leverage artificial intelligence. You will be responsible for defining the product vision, overseeing the entire product lifecycle, and ensuring that our AI products align with both market trends and ethical AI practice
Product vision & strategy define and communicate a clear AI product vision aligned with business goals, market trends, and ethical standards.
Roadmap & execution create and manage an AI-focused product roadmap with milestones, KPIs, and data-driven priorities.
Cross-functional leadership coordinate AI/ML engineers, data scientists, devs, UX/UI, marketing, sales, and account teams to ensure integrated delivery.
Market insight: conduct market research and competitive analysis to identify opportunities, risks, and emerging technologies.
Stakeholder & partner management build strong relationships with internal stakeholders and external partners (research labs, vendors).
Team leadership & development mentor product team members, promote interdisciplinary knowledge sharing, and foster an innovative, user-first culture.
Ethical AI & privacy champion user-centric design while ensuring compliance with ethical guidelines, data privacy, and regulatory requirements.
Launch & go-to-market: lead product launches and GTM plans in coordination with marketing, sales, and support.
Performance & iteration track metrics and user feedback, apply analytics to iterate and optimize product performance.
Budget & resource management allocate budgets and resources to balance practical delivery with innovation.
Experience
Skills/Abilities
Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation Attractive salary and benefits package.
Flexible work life balance Fully remote working.
Collaborative environment A supportive team culture with opportunities for occasional travel for training and industry events.
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Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
