Job Description

AI OPS ENGINEER

Important Information

Location: Singapore

Responsibilities:

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.
• Leverage observability data to investigate system issues and anomalies in real-time.
• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.
• Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.
• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
• Ensure accurate service correlation and dependency mapping across platforms.

Requirement:

• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• Hands-on experience with Splunk ITSI or similar observability platforms.
• Strong knowledge of ServiceNow, including CMDB and CI relationships.
• Familiarity with machine learning for anomaly detection and predictive analytics.
• Proficient in scripting (Python, linux) for automation.
• Understanding of ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality