Job Description

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionise the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

We are looking for an AI Operations Lead to help teams work smarter through AI tools, automations, and operational workflows.

This role combines hands-on building, operational problem-solving, and cross-functional collaboration. You will work closely with teams across the business to identify practical use cases, implement scalable solutions, and help embed AI into day-to-day operations.

The role will partner closely with Operations, Guest Experience, Revenue, Sales, Marketing, Product, and Strategic Projects teams.

What You’ll Do

• Build and maintain AI-powered automations and workflows

• Identify operational inefficiencies and propose scalable AI solutions

• Support teams in adopting AI tools and workflows

• Translate business problems into practical automation opportunities

• Improve and maintain existing integrations and operational tooling

• Collaborate cross-functionally to prioritise impactful initiatives

• Monitor and improve workflow performance and adoption across teams

• Stay up to date with AI tools, trends, and operational use cases

What We’re Looking For:

• 3–7 years of experience in automation, operations, process optimisation, integrations, support engineering, or similar roles

• Hands-on experience with AI tools such as ChatGPT, Claude, Gemini, or similar platforms

• Experience with low-code/no-code automation tools such as N8N, Zapier, Airtable, or similar platforms

• Comfortable working with APIs, integrations, and basic scripting (SQL, Python, JavaScript preferred)

• Strong communication and stakeholder management skills

• Ability to work cross-functionally and drive adoption across teams

• Practical and operationally minded, with a focus on building scalable solutions that teams actually use

• Curious, self-motivated, and comfortable operating autonomously in a fast-moving environment

Nice to have

• Experience in hospitality, SaaS, or operational businesses

• Experience with HubSpot, Slack, Google Workspace, or CRM workflows

• Previous experience building operational automations or internal tooling

• Exposure to AI-assisted support, QA, or workflow optimisation initiatives

Why You'll Love Working with Us:

• 🏡 Hybrid work flexibility.

• 🚀 Join a fast-growing company in the booming travel industry.

• 🌍 Work in a dynamic, multicultural team.

• 📚 Opportunities for learning and career development.

• 🏥 Comprehensive health insurance.

• 🧘 Focus on wellbeing with supportive activities.

We’re excited to hear from you and discover how you can contribute to our journey!

Don’t worry if you don’t tick every box—if you’re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and Inclusion
At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture