Global Lab Solutions (GLS) is a centralized, globally focused team responsible for standardizing best practices, driving innovation, and ensuring operational excellence across Engineering Labs worldwide. Our team is structured around core service offerings such as compliance (ISO-9001/14001, calibration, ESD), system and lab administration, infrastructure monitoring, and tool support. Specialized areas like Engineering Inventory Management, Lab Space Planning, and Lab Information Security are managed by sub-functional experts within the team.
The primary objectives of GLS include improving lab efficiency, ensuring compliance and safety, enhancing observability through technologies like Splunk, and supporting scalability and reliability of lab operations via AI-driven insights and data-driven decision-making.
Our key stakeholders are engineering teams, lab operations personnel, and leadership across global R&D and innovation hubs. We work closely with internal teams such as IT, Facilities, InfoSec, Procurement, Asset Management, and Engineering leadership to ensure alignment of lab services with business and technical goals.
You will be primarily responsible for the deployment, configuration, and continuous management of Life Cycle Management system that involves Splunk across engineering labs to monitor non-production R&D resources. You will design and optimize dashboards, integrate diverse data feeds, and use AI to analyze alerting data for actionable insights.
Day-to-day activities include working with cross-functional teams to align observability solutions with business objectives, documenting monitoring processes, and participating in global discussions and planning. They will also contribute to the implementation of best practices, drive performance improvements, and support the overall reliability and efficiency of lab infrastructure.
Meeting or exceeding KPIs related to system observability, user adoption, and operational impact will define performance excellence in this role.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.
