The AI Operations Lead contributes hands-on to integration, deployment and monitoring of AI systems such as ML, GenAI, RAG and agentic workflows. The role focuses on a subset of products/services and ensures operational excellence, observability, and performance.
Key duties and responsibilities
Implement and operate integration of AI capabilities into enterprise products following standard patterns
Contribute to deployment of:
RAG pipelines
Copilots and AI assistants
Agentic workflows
Predictive ML services
Support delivery squads in integrating AI services into business applications
roubleshoot and resolve integration or runtime issues in production
AI Observability & Monitoring (Core focus)
Cost & Performance Optimization
Business Acumen
Understands operational impact of AI systems on business processes
Able to balance performance, cost, and quality trade-offs
Communicates effectively with technical and business stakeholders
Required experience & competencies
5–8 years in software/ML engineering
Cloud (Azure), Kubernetes, Python
Experience with GenAI and ML systems
Technical Skills
Strong hands-on experience in:
Python, APIs, microservices architecture
Cloud environments (Azure preferred, AWS/GCP acceptable)
Kubernetes and containerized deployments
Experience with:
MLOps / LLMOps tooling
Monitoring/observability tools (e.g., logs, metrics, tracing)
Data pipelines and distributed systems
Understanding of:
GenAI / LLM systems (RAG, embeddings, prompting)
ML lifecycle and deployment patterns
Soft skills
Business acumen
Can support in produce presentations or architecture material
Required Education
Bachelor’s degree plus ASA or similar work experience is accepted in place of a relevant Master’s degree
Certifications on Cloud or Microservices or Kubernetes (CKAD) are plus.
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
SCOR, one of the world's largest reinsurers, provides its clients with a diversified and innovative range of solutions to control and manage risk. Using its experience and expertise, “The Art & Science of Risk”, SCOR provides cutting-edge financial solutions, analytics tools and services in all areas related to risk – in Life & Health as well as in P&C.
The reinsurance industry is about combining technical expertise and experience with the developments of science. However many tools we use to conduct our activities (models, databases, pricing tools, reserving tools, and so on), we also need expert judgments and human experience to correctly underwrite. This is what we call the art of underwriting. Reinsurance is a knowledge industry. Expertise is an accumulation variable.
The most advanced tool will never replace the intuition of a seasoned underwriter facing a complex risk. Because at the end of the day, you have to make a decision, to sign, to underwrite. And what we have underwritten, we cannot overwrite - our word is our bond, as is our signature. This dimension of our business, linked to the art of underwriting, is more important than some observers would have people believe.
One way to acquire this art is to share experiences – both good and bad – and to share doubts and questions. Artists always belong to a school, from which they learn their craft.
Like artists, we have to learn, imitate, mimic, and then innovate, in order to find our own style and create our own distinctive work.
