Job Description

As an Outbound Call Specialist at ConsumerAffairs, you’ll be the voice that helps our consumers share their experiences with our Accredited Brands. In this role, you’ll make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform. The ideal candidate is energetic, personable, comfortable using technology (especially AI tools), and committed to delivering a positive consumer experience in every interaction.

Responsibilities include:

Conduct quality phone reviews

• Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
• Meet minimum word count for published reviews
• Meet required metric for dials and reviews

Monthly/Weekly expectations

• Prepare Calling report on assigned days
• Update Review Center Dashboard on assigned week
• Complete Monthly Recording highlights for auditing and performance management

Maintain reporting

• Ensure accurate daily reporting for transcription & moderation
• Correct/update needed contact information to ensure timely transcription/moderation

Requirements

• High school diploma
• Strong phone/verbal communication
• Ability to multitask - Active listening while updating record
• Basic Google Drive applications
• Customer focus and adaptability to different personality types
• Ability to perform repetitive work on a daily basis
• Obsessed with ensuring an exceptional customer experience - for both internal and external customers

Benefits

Why You’ll Love Working Here

At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development