Job Description

What You Will Do

Delivery Leadership & Execution

• Own end-to-end delivery outcomes for AI and automation initiatives across Retirement, ensuring measurable business impact

• Define and lead delivery strategy, governance, and execution standards across the full pipeline

• Act as the global delivery authority, aligning priorities, resources, and execution to a single Retirement roadmap

• Drive portfolio-level planning and prioritisation, balancing demand, capacity, and strategic priorities

• Partner with business leadership to ensure a clear, high-quality demand pipeline

Automation & AI Solution Delivery

• Lead delivery across a broad solution landscape (workflow automation, Power Platform, document intelligence, GenAI)

• Ensure solutions are designed for enterprise scale, sustainability, and cross-market reuse

• Provide senior oversight on solution design decisions, ensuring alignment with business and technical strategy

Delivery Operations & Service Standards

• Own the design and implementation of a scaled delivery and support model

• Establish enterprise-grade governance, controls and service standards across all AI and automation solutions

• Ensure robust service ownership, monitoring and lifecycle management

• Lead continuous improvement across testing, release, change, and post-implementation processes

Global Delivery Network & Scaling

• Lead a globally distributed delivery capability (Lisbon and Manila)

• Define the scaling strategy for AI and automation delivery across regions

• Ensure consistent standards while optimising location strategy, capacity and resilience

• Build a model that enables rapid scaling without compromising quality or control

Stakeholder Management & Governance

• Act as a senior leader and trusted partner to Retirement business leadership, Technology and governance teams

• Influence key stakeholders on prioritisation, trade-offs and investment decisions

• Provide clear, structured visibility of delivery performance, risks and outcomes at leadership level

• Ensure full alignment with WTW risk, governance and Responsible AI standards

Team Coordination & Capability Development

• Lead a global team, driving alignment to shared objectives and outcomes

• Build and evolve the AI & Automation delivery capability, including structure, roles and skills

• Drive capability maturity, embedding best practices and consistent ways of working

• Play an active role in talent strategy, hiring and leadership development

What We Are Looking For

• University degree is required, preferably in Technology, Engineering, Business, Management, or a related field

• Fluency in English, both spoken and written

• Experience leading delivery of automation, AI or transformation initiatives

• Strong project/program management capability, including planning, prioritisation, risk management and stakeholder communication

• Good understanding of intelligent automation concepts (workflow automation, RPA/lightweight automation, low-code platforms)

• Practical understanding of AI use cases in business environments (eg GenAI, document intelligence, classification, knowledge solutions)

• Proven ability to work across business and technical teams to deliver scalable and maintainable solutions

• Strong communication and influencing skills, particularly in matrix and cross-functional environments

• Ability to operate across global teams and different organisational structures