Role Details
Location: Preferred San Francisco- hybrid schedule, will consider remote
About Us
Crescendo is the first AI‑native contact center — combining auto‑tuning AI with multilingual human experts to deliver performance‑guaranteed customer experiences. In a category full of hype, we stand apart by delivering measurable outcomes at speed and scale.
We don’t just ship software. We deliver results — guaranteed.
The Role
We’re hiring multiple AI Innovation Leads to help embed practical, process‑level AI across Crescendo. These roles are hands‑on builders and operators who turn AI capability into real business impact inside functions like GTM, Operations, G&A, Product, and Corporate teams
This role may sit in different parts of the organization depending on deployment and can be hired as either full‑time or contract
You’ll design and deploy mini‑assistants, copilots, reusable AI personas, workflow automations, and lightweight agents (e.g., Gemini Gems or equivalent) that integrate directly into how teams work every day.
Your mandate: move teams from experimenting with AI to operating with AI
What You’ll Do:
Build Process-Embedded AI
What We're Looking For:
What Success Looks Like:
Why Crescendo?
Compensation Includes:
Compensation varies based on experience, location and engagement type (full‑time vs contract) and may include:
Join us to define the future of customer experience in the AI era.
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation.
We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world.
Crescendo is our vision for finally changing what’s held us back before.
We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience.
That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.
And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.
