Job Description

About Omilia:

Omilia is a pioneering force in conversational AI, empowering companies to deliver enhanced customer interactions through advanced natural language understanding (NLU) and automated customer support solutions. With a growing customer base and a strong foothold in the AI market, Omilia's mission is to enable enterprises to transform their customer service into efficient, human-like experiences at scale. Omilia's conversational AI platform combines industry-leading voice and text technologies to improve customer experiences, increase operational efficiency, and drive revenue growth.

Omilia is poised for aggressive growth and plans to expand through strategic partnerships, innovative product development, and a focus on customer success. As we scale toward $100M ARR, we're building a team of high-leverage operators who think in systems, ship fast, and automate relentlessly. This role is one of the most critical hires on that journey.

We are seeking an AI GTM Engineer to sit at the intersection of Revenue Operations, Marketing, and Sales — building the AI-powered systems that will 5x our seller productivity and unlock our next phase of growth. This is a hands-on builder role: you will architect and ship agentic workflows using the Claude API, manage integrations across our GTM tech stack and collaborate with Marketing on best practice utilization of Claude in marketing.

This role is ideal for a rare hybrid — part engineer, part GTM operator — who understands pipeline math, stays ahead of the latest AI trends, and can translate emerging capabilities into real business impact. You will serve as a force multiplier and cross-functional collaborator across Marketing, Sales, Revenue Operations, and beyond — driving efficiency and effectiveness at every stage of the revenue engine.

Infrastructure & Integration

• Own prompt engineering and Claude API management, including versioning, testing, and optimization of agentic workflows used across the business.
• Build, manage, and continuously improve n8n-based automation workflows that connect GTM systems, trigger alerts, sync data, and eliminate manual handoffs across the revenue organization.
• Build and maintain REST API integrations and webhook-based automations that connect to Omilia’s tech stack.
• Define and enforce data schema standards across the GTM stack, ensuring consistency, accuracy, and auditability across all systems.
• Evaluate emerging AI tools and APIs; recommend and implement where they can deliver outsized ROI versus custom builds.

AI Trends & Innovation

• Continuously monitor and evaluate the latest developments in AI, LLMs, agentic frameworks, and automation tooling — translating emerging capabilities into concrete opportunities for Omilia's GTM and RevOps functions.
• Serve as Omilia's internal AI radar: proactively surface new models, tools, and workflows that could accelerate seller productivity, improve data quality, or reduce operational overhead.
• Run structured experiments and rapid prototypes to test new AI capabilities, document findings, and present business cases to leadership for adoption or scale.
• Maintain a working knowledge of the competitive AI landscape, including key vendors, open-source frameworks, and industry benchmarks relevant to our GTM stack.

Marketing & Web Development

• Propose, test, refine and scale new use cases for AI in marketing programs and operations.
• Build, assist, and help maintain Claude-powered content workflows for campaigns, outbound sequences, sales one-pagers, and competitive battlecards.

Sales Enablement & Productivity

• Build AI-powered tools that dramatically increase seller productivity, including auto-research briefs, AI-drafted proposals, and intelligent follow-up cadence automation.
• Develop a custom AI call intelligence layer to replace Gong.io, including call transcription, summary generation, coaching insights, and CRM sync.
• Partner with Sales Enablement to automate and enhance onboarding resources, training content, and knowledge management systems.

Cross-Functional Collaboration

• Act as a strategic collaborator across Marketing, Sales, Revenue Operations, Finance, and Customer Success — identifying friction points, designing AI-powered solutions, and driving adoption across teams.
• Work alongside Sales leadership to understand rep workflows, surface productivity bottlenecks, and deploy tools that reduce administrative burden and increase time spent selling.
• Collaborate with Revenue Operations to ensure all automation, reporting, and AI tooling aligns with the company's data standards, forecasting models, and revenue targets.
• Facilitate regular cross-functional syncs and demos to share progress, gather feedback, and maintain alignment on the AI roadmap across all stakeholder teams.

Requirements

Technical Skills (Non-Negotiable)

• Claude / Anthropic API — hands-on experience with prompt engineering, tool use, and agentic workflow design.
• n8n — experience building and maintaining workflow automations, including multi-step integrations across CRM, communication, and data systems.
• Salesforce — beyond admin-level; experience with Apex, Flow, and Salesforce APIs.
• JavaScript and/or Python — ability to independently ship production-quality code, not just prototype.
• REST APIs and webhook-based automation — proven track record integrating third-party systems.

GTM & Business Acumen (Non-Negotiable)

• Ability to communicate effectively with AEs, SDRs, and Marketers without translation.
• Demonstrated ability to collaborate cross-functionally, build trust across teams, and drive adoption of new tools and processes.
• 3-5 years of experience in a GTM engineering, RevOps, or Sales Operations role within a B2B SaaS or tech environment.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field — or equivalent demonstrable experience.

Preferred Qualifications

• Background in conversational AI, NLU, or contact center technology.
• Prior startup experience at the $20M-$100M ARR stage.
• Exposure to sales enablement platforms such as Highspot or Seismic.
• Active engagement with the AI community — follows emerging research, participates in forums, and experiments with new tools before they go mainstream.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

If you're a rare builder who speaks both code and pipeline, stays ahead of AI trends, and thrives as a cross-functional collaborator, we want to hear from you.

Apply Now to join Omilia and help engineer the future of conversational AI.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.