Job Description

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Great opportunity to shape how AI is governed across the Qantas Group
• Permanent opportunity based at our Mascot office (hybrid working available)
• Staff Travel Benefits from Day One

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

The AI Governance & Portfolio Specialist sits within our Data Protection & AI Governance team, reporting to the Senior Manager, Data Protection & AI Governance. You’ll keep the Group’s AI governance process running: maintaining the AI registers and publishing them on the AI Hub, coordinating the AI Governance Council, making sure every AI use case progresses through governance, and helping build our AI incident reporting process.

You’ll also work closely with the Head of AI on the AI use case portfolio. That means triaging Citizen Developer Tier classification queries against the governance framework, preparing first drafts of governance artefacts and platform usage and spend reporting, and supporting the day-to-day delivery of our AI capability training program. Ambiguous, high-risk or novel judgement calls are escalated to the Head of AI, so you’ll have experienced support behind you while you keep things moving.

What you’ll be doing:

• Maintaining the Qantas and Group AI use case registers, as well as the approved models and approved connectors registers, and keeping them current on the AI Hub
• Managing what comes to the AI Governance Council, preparing materials, coordinating sessions, recording decisions and tracking actions through to close
• Making sure all AI use cases progress through the AI governance process, and helping build the AI incident reporting process
• Maintaining the skills, SOPs, templates and Citizen Developer self-assessment tools used across the governance program
• Triaging AI use cases against the Citizen Developer Tier classification and governance framework, and identifying value levers with the Head of AI and Finance to estimate benefits
• Administering the Claude platform (licences, access requests, provisioning and ServiceNow queue management) and producing spend, finance and usage reporting
• Building automation and admin tooling, such as API integrations, reporting tools and export processes, and supporting feature reviews and vendor management
• Coordinating the AI capability training program, including scheduling, the AI Tools enquiries inbox, user enablement and reporting on training progress
• Educating and supporting business stakeholders on AI governance requirements and processes

What you will bring:

• 8+ years’ experience in governance, risk, PMO or portfolio coordination roles in a large, complex organisation
• Tertiary qualification (or equivalent experience) in a relevant discipline such as risk, information management, business or technology
• Proven experience running a governance forum or committee secretariat. That includes setting agendas, preparing decision-ready papers, recording decisions and tracking actions through to close
• A track record of maintaining registers, inventories or portfolios with a high degree of accuracy, and keeping them current as things change
• Hands-on familiarity with enterprise AI platforms (e.g. Claude, Copilot, Gemini) and an understanding of how risk, data and governance considerations differ across them
• Confidence applying a governance or classification framework to triage requests, and knowing when to escalate ambiguous, high-risk or novel matters
• Experience producing usage, spend or performance reporting, ideally with exposure to platform administration, licensing or service request queues (e.g. ServiceNow)
• Ability to turn a brief or template into clear, executive-ready first drafts with minimal direction
• Strong stakeholder management skills, with the ability to explain governance requirements in plain language and guide business teams through the process

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply.

We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Applications close: 19 November 2026