Job Description

What You Will Do

• Build, deploy, and iterate on AI agents using Salesforce Agentforce, LLM APIs, and related AI tooling
• Implement retrieval-augmented generation (RAG) pipelines that connect AI agents to the knowledge base
• Integrate AI agents with CRM and support platforms including Salesforce, Zendesk, and AWS Connect
• Debug AI behavior, diagnose hallucinations, retrieval failures, incorrect escalations, and poor resolution rates
• Collaborate with the AI Support Architect to implement orchestration and agent behavior designs
• Work with Knowledge Engineers to test that AI retrieves the right knowledge for specific customer queries
• Write clean, maintainable code and contribute to AI system documentation
• Participate in evaluation cycles: running test cases, measuring AI accuracy, and flagging regressions
• Stay current with LLM developments, new AI tooling, and emerging best practices for AI in customer support

What We Are Looking For

Required Experience & Qualifications

• 3+ years of software engineering experience with at least 1–2 years working on AI or ML systems
• Hands-on experience with LLM APIs (OpenAI, Anthropic, Cohere, etc.) and prompt engineering
• Experience implementing RAG architectures using vector databases (e.g., Pinecone, Weaviate, pgvector)
• Proficiency in Python and/or Node.js for AI system development
• Experience with API integrations in complex, multi-system environments
• Familiarity with Salesforce, Zendesk, or AWS Connect is a strong advantage

Skills & Competencies

• LLM integration: building production-grade AI pipelines using LLM APIs and prompt engineering
• RAG systems: designing and implementing retrieval-augmented generation with vector databases
• Python / Node.js: writing clean, testable code for AI agents and integrations
• API and system integration: connecting AI agents to CRM, support, and communication platforms
• Debugging: diagnosing and resolving AI behavior failures across retrieval, reasoning, and response quality
• Collaboration: working closely with AI architects, knowledge engineers, and platform teams

Core Attributes

• Builder mindset and motivated by shipping working AI systems that solve real customer problems
• Curious and self-directed, proactively explores new AI capabilities and shares findings with the team
• Detail-oriented: understands that AI errors have customer impact and takes quality seriously
• Comfortable with ambiguity in a fast-moving AI landscape
• Team player who communicates clearly about progress, blockers, and technical trade-offs

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus, additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!