Job Description

Role Purpose

Location- Ruddington, Nottinghamshire

Level - Team Leader/Professional

Department - Product R&D

Benefits - Benefits at Ideagen

Salary - To be discussed at next stage

Mazlan is Ideagen’s intelligent workspace - a unified AI layer that enhances how professionals in regulated industries operate day to day. As AI Engineering Lead, you will play a key role in shaping this experience, leading the development of agent-driven capabilities and ensuring they are delivered in a way that is reliable, clear, and user-focused. This position combines technical leadership with hands-on involvement, requiring close collaboration across engineering, product, and design to create systems that users can trust in high-stakes environments.

Responsibilities

• Leading a multidisciplinary team of AI Engineers and AI Experience Engineers, supporting both technical delivery and professional development
• Setting the technical direction for the AI Agentic Experience, including architecture, tooling, and quality standards across agent and frontend layers
• Overseeing the design and implementation of agentic systems, including intent handling, orchestration, and multi-step workflow management
• Ensuring seamless integration between backend agent logic and frontend user interactions for a consistent, intuitive experience
• Defining how systems handle uncertainty and failure, including confidence thresholds, escalation paths, and graceful degradation
• Driving engineering quality through testing strategies, performance optimisation, and reliable deployment practices
• Collaborating with product and design teams to align engineering decisions with user needs and practical use cases
• Communicating progress, risks, and trade-offs clearly to stakeholders across technical and non-technical teams

Skills and Experience

• Experience leading engineering teams delivering production AI systems or complex user-facing applications
• Strong understanding of agentic systems, including context management, session lifecycle, and multi-turn interactions
• Hands-on experience with LLMs and agent frameworks, with familiarity in tools such as LangGraph or similar approaches
• Confidence working across both backend and frontend domains, with working knowledge of technologies such as React and TypeScript
• Ability to make informed architectural decisions that balance innovation, reliability, and user trust
• A user-focused mindset, with the ability to translate complex requirements into clear and practical engineering solutions
• Strong communication skills, with experience collaborating across engineering, product, and design functions
• Awareness of quality, compliance, or regulated environments where clarity and accuracy are critical

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

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