CarTrawler

AI Engineer (Salesforce & Contact Centre Operations)

CarTrawler  •  Dublin, IE (Hybrid)  •  21 days ago
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Job Description

Tech that takes you places

We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.

CarTrawler’s Product & Technology team brings innovation to every journey. Together, our engineers, product managers, designers and analysts use creativity, data and AI innovation to solve challenges that make travel easier for everyone. From building seamless digital experiences to powering smarter automation behind the scenes, we’re shaping a future where technology and people work hand in hand.

Your journey starts here!

This role shapes how CarTrawler serves customers through technology. You’ll help build and evolve our Salesforce Service Cloud platform, Agentforce capability, AI-powered customer experiences and the integrations that connect them to the wider business. From intelligent automation and agent assist to digital channels and the underlying platform, you’ll work across the technology stack that powers our customer contact operation.

You’ll combine hands-on Salesforce engineering with a practical approach to AI, integration and automation. You’ll design solutions that are secure, scalable and measurable, while helping us make thoughtful decisions about where to use Salesforce native capabilities, deterministic automation or AI.

Working within our Customer Contact Technology team, you’ll collaborate closely with Customer Contact, Product & Technology and wider business teams. You’ll have the opportunity to shape an evolving platform and help turn emerging Salesforce and AI capabilities into meaningful improvements for customers and the people who support them.

What you’ll do as an AI Engineer (Salesforce & Contact Centre Operations)

What you’ll bring to the team

Go on, give it a go!

We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected.

At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.

Hybrid Working & Eligibility: Our hybrid working policy requires employees to work onsite at our CarTrawler Dublin office a minimum of 2 days per week.

Applicants must have an existing right to work in Ireland without the requirement for employment permit sponsorship to be considered for this role.

CarTrawler

About CarTrawler

The leading global B2B provider of car rental and mobility solutions to the travel industry. Our purpose is driving successful partnerships.

CarTrawler’s end-to-end technology platform expands our airline and travel partners’ offering to their customers, creating substantial ancillary revenue opportunities. We provide unrivalled breadth and depth of content worldwide, including car rental, private airport transfer and ride-hailing services.

CarTrawler creates innovative, data-led solutions for some of the largest travel brands in the world, including United Airlines, American Express, easyJet, Alaska Airlines, SWISS, Hotels.com and Emirates.

As a B2B company we focus solely on helping our airline and travel partners build their brands, not our own.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Dublin 14, IE
Year Founded
2004
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