Job Description

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Your new responsibilities:

• Operate and continuously improve existing AI solutions in production environments, including Voice AI and Document AI applications.
• Monitor AI performance using KPIs, operational metrics, and stakeholder feedback.
• Identify quality issues, model drift, and optimisation opportunities and translate them into actionable improvements.
• Design, test, and implement prompt-based AI solutions from initial idea through to production deployment.
• Collaborate closely with business stakeholders to identify new AI use cases and define success criteria.
• Develop, maintain, and document AI workflows to ensure transparency, scalability, and compliance.
• Support business teams in understanding AI capabilities, limitations, and performance indicators.
• Ensure alignment with Intrum Group AI standards and contribute local insights to the wider AI community.

What you bring to our team:

• Hands-on experience working with Large Language Models such as ChatGPT, Claude, Gemini, Copilot or similar technologies.
• Experience in prompt engineering and the systematic evaluation and optimisation of AI outputs.
• Strong analytical skills and confidence working with structured data and KPIs.
• Excellent communication skills in both German and English.
• A structured and solution-oriented mindset with a strong sense of ownership.
• Curiosity and enthusiasm for applying AI technologies in operational business environments.
• Initial experience with AI projects, automation solutions, analytics tools or workflow platforms is considered an advantage.
• Experience within operations, financial services, credit management or business analytics is beneficial but not mandatory.

What you can expect from us:

• A comprehensive onboarding programme to help you get started in your new role.
• A diverse and innovative field of work with plenty of room for your own ideas and initiatives.
• The opportunity to work with AI solutions already running in production and to directly influence their future development.
• The chance to apply and further develop your AI knowledge in a real business environment.
• Flexible working hours and hybrid working options.
• A modern workplace with excellent public transport connections close to Essen central station, including parking facilities and secure bicycle parking.
• An open and collaborative company culture at a certified "Top Job" employer.
• Individual development opportunities through our e-learning offerings and the Intrum Academy

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!