Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

American Express Technologies is seeking an Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.

• Design and develop Generative AI applications, including RAG pipelines, agentic workflows, and Model Context Protocol (MCP) integrations.
• Collaborate with data owners to build data pipelines, feature engineering processes, and context enrichment strategies that optimize AI-enabled solutions.
• Prototype and deliver production-ready tools leveraging LLMs, embeddings, vector databases, and orchestration frameworks.
• Translate business and operational challenges into AI-first solutions with a productmindset, ensuring they deliver measurable improvements in system reliability, incident response, and user experience.
• Ensure production-ready deployments include appropriate logging, monitoring, and runbooks, maintaining operational excellence alongside innovation.
• Partner with multiple teams across the enterprise to identify, prioritize, and deliverproduct-driven GenAI opportunities that improve platforms, tooling, and processes.

• Demonstrated passion for Generative AI and its application to real-world business problems.
• Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.
• Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.
• Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.
• Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.
• Proficiency in deploying AI-enabled applications using cloud platforms and containerized environments (Kubernetes, Docker, OpenShift).

Preferred Qualifications

• Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.
• Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.
• Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.
• Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.
• 3–5 years of relevant work experience with a Bachelor’s degree in Computer Science, Data Science, or related field.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.