Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over 50 clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.
We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.
We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).
Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.
For more information about Ten, please check out our Welcome to Ten video and this article.
Ten is currently building a bigger team of AI engineers in London, and as part of those efforts, we’re currently looking for an AI Engineer who will play a critical role in designing, building, deploying, and monitoring AI systems that scale across the business and to our millions of members globally.
Your role will involve working in a cross-functional team, collaborating with product, data and platform teams to produce high quality working software released to a frequent cadence. The team adopts a ‘you build it, you run it’ and DevOps mindset and likes to be hands-on in all aspects of development. You will be responsible for ensuring the software meets quality through rigorous automated testing and metrics. You will also be responsible for assessing and choosing the right solution for the task at hand whilst considering cost implications and timelines.
If you have a curiosity and passion for AI, whilst a firm grounding in software engineering principles enabling you to build industry leading products, we'd love to hear from you!
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients.
Millions of members have access to Ten's services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients.
Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications.
Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year.
Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').
