Job Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for an AI Engineer with strong system‑design thinking, exceptional collaboration skills, and a high sense of ownership

Your influential mission. You will...

• Design AI features using modern LLMs to deliver intelligent, high‑impact product capabilities.
• Build RAG pipelines including data ingestion, chunking, embedding, and vector storage.
• Ensure AI quality through confidence scoring, evaluation methods, and safety guardrails.
• Maintain AI traceability with clear logging, prompt tracking, and auditability.
• Develop scalable APIs using REST or GraphQL to support robust backend systems.
• Create backend services in Python (FastAPI) or Node.js with clean, maintainable architecture.
• Implement backend foundations such as authentication, data validation, and observability.
• Integrate external systems to extend platform functionality and reliability.
• Apply secure coding and enforce strong API security and encryption standards.
• Support compliance needs including audit logs and controls for regulated environments.

Qualifications

Components for success. You...

• Bring AI development experience with 3+ years working on AI‑driven systems.
• Work confidently with backend frameworks using Python or Node.js in production environments.
• Apply practical AI/ML knowledge including LLM APIs, open‑source models, and RAG architectures.
• Demonstrate strong API expertise in REST best practices, OpenAPI, data modeling, and storage.
• Utilize vector and orchestration tools such as Pinecone, Weaviate, FAISS, PGVector, LangChain, or LlamaIndex.
• Apply prompt engineering principles and evaluation strategies to improve AI reliability.
• Understand AI safety including hallucination mitigation and guardrail design.
• Navigate regulated environments such as finance, gaming, or healthcare.
• Work with modern infrastructure including Kafka, streaming systems, and monitoring tools like Grafana or Prometheus.
• Bridge AI and production engineering to deliver robust, scalable solutions.
• Communicate clearly through strong documentation and cross‑team collaboration.
• Leverage additional strengths such as building internal tools, working with agent architectures, or designing data pipelines.
• Work comfortably with our tech stack including FastAPI/Node.js, OpenAI/Azure OpenAI/Llama, MySQL, Redis, and vector databases.

You'll get extra points for...

• Solve complex problems with strong system‑design thinking and an engineering mindset.
• Take ownership and drive delivery with accountability and initiative.

Additional Information

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.