Job Description

About the Role:

The PitchBook IT Team provides our end-users with top-notch customer service and efficiency. Our team is highly collaborative in supporting our worldwide users in person, as well as remotely. We share a passion for technology and happily share our expertise among ourselves and our customers.

The AI Enablement Specialist helps PitchBook employees become confident, effective, and responsible users of AI. Working primarily with non-technical teams, this role teaches practical AI skills, helps employees build agents, prompts, and workflows, and scales high-impact use cases across the organization. Beyond hands-on support, the role extends PitchBook's AI governance and adoption program - reinforcing responsible-use practices, supporting the connector/MCP intake and delivery process, and contributing to the metrics that demonstrate AI's value to leadership.

This position operates in a service-oriented model with a specialty in AI education, enablement, and best practices, with success measured by adoption and business outcomes rather than activity alone. This is an enablement and end-user support role, not an infrastructure or platform-engineering role. It does not include building or maintaining underlying AI infrastructure, model hosting, or CI/CD pipelines.

Primary Job Responsibilities:

• Provide hands-on AI support to primarily non-technical employees using Copilot, Claude, and ChatGPT
• Help employees build and refine AI agents, prompts, shortcuts, and efficiency workflows
• Translate AI concepts into clear, practical guidance that employees can apply immediately
• Design and deliver role-specific enablement sessions and office hours grounded in the actual job functions of the team being trained, rather than generic AI overviews
• Build scalable enablement mechanisms — a champions/ambassador network, recorded training, reusable templates, and integration of AI onboarding into the employee experience
• Own the AI connector/MCP lifecycle from request through approval, installation, connectivity, validation, and user training — closing the gap between "approved" and "actually working." Reinforce data-sensitivity and governance practices throughout
• Partner with Technology and People teams to identify and scale high-impact AI use cases
• Stay current on AI capabilities, limitations, and responsible-use guidelines
• Contribute to an AI impact scorecard tracking adoption, productivity gains, and business outcomes
• Provide ongoing insights to leadership on AI trends, risks, and opportunities relevant to the business
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Basic Qualifications:

• Bachelor’s degree
• 2+ years experience supporting end users in a service, help desk, enablement, or training role
• Demonstrated hands-on experience using Microsoft Copilot, Claude, and ChatGPT in a professional environment — e.g., building agents, automating multi-step workflows, connecting AI tools to other systems, and analyzing data to produce usable outputs

Preferred Qualifications:

• Portfolio of AI tools, automations, or agents you have personally built (professional or personal)
• Ability to guide users on when and how to use different AI tools effectively
• Experience helping non-technical users build AI-driven workflows, agents, or automations
• Strong understanding of AI best practices, responsible use, and data sensitivity
• Comfort working within data classification and governance frameworks, and sound judgment about data sensitivity
• Comfortable performing hands-on configuration and connectivity setup for AI integrations (connectors, MCP servers, authentication), not just advising on them
• Familiarity with AI governance and risk frameworks and the judgment to apply them sensibly in day-to-day enablement and connector work
• Excellent customer service skills; patient, approachable, and empathetic communicator
• Strong written and verbal communication skills
• High curiosity and continuous learning mindset related to AI technologies
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health

• Comprehensive health benefits
• Additional medical wellness incentives
• STD, LTD, AD&D, and life insurance

Emotional Health

• Paid sabbatical program after four years
• Paid family and paternity leave
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend
• Robust training programs on industry and soft skills
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program
• Quarterly team building events

Financial Health

• 401k match
• Shared ownership employee stock program
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

• Annual base salary: $85,000-$110,000
• Target annual bonus percentage: 7.5%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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